Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannon Cross

Rt. Law Enforcement/Instructor
West Kelowna,BC

Summary

Adept at driving organizational growth and fostering employee relations, my tenure as a police officer with the Edmonton City Police Service (EPS) honed my leadership and performance management skills. Expert in succession planning and recruitment strategies, I've successfully coordinated training for over 500 police recruits, leveraging diversity and inclusion to enhance team dynamics and operational efficiency. Highly dependable and known for team collaboration, making sound decisions, managing through ambiguity using maturity and professional attitude.


Knowledgeable people operations partner with background in managing people operations and enhancing employee engagement. Demonstrated ability to streamline HR processes and foster positive organizational culture. Proven expertise in conflict resolution, performance management and employee guidance.


Past experience working for Mark Anthony Group, gaining firsthand experience with its values, friendly work environment, and adventurous brand.

Overview

30
30
years of professional experience

Work History

Professional Gallery Artist

Several Fine Art Galleries Across Canada
01.2009 - Current
  • Utilize social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Sell original art pieces through several prestigious galleries across Canada, social media platforms, and direct customer interactions, generating consistent revenue streams.
  • Design and create original artwork for various corporate and private clients.
  • Partner with non-profit organizations to use art as a tool for social change, leading initiatives that raise awareness on various issues.
  • Maintain a strong business relationship with all my gallery owners and curators.

Police Officer

EPS Edmonton City Police Service
02.1997 - 03.2007
  • While working active front line duty for the first 4 years, participated in ongoing training opportunities to stay current on best practices. Maintained a high level of expertise within the field of law enforcement and other areas such as interrogation, high level drug investigations, and court proceedings.
  • Actively worked in T/A Sergeant position and Constable, managing squads in Recruit Training Section. Maintained organizational standards and provided guidance to training instructors and recruits during that time. Reported to upper management (Chief's Office) with case management and investigations regarding both recruits and squad instructors.
  • Provided training to incoming Training Section employees, while implementing team building squad events, cultivating positive employee relations with each other, as well as Police Recruits in-house.
  • Actively facilitated learning and development sessions to in-house officers of all ranks. Proposed and coordinated several programs and processes involving succession planning, law enforcement training streamlines, leadership and organizational performance management.
  • Recruit Class Coordinator for several recruit classes of approximately 50-55 police recruits each, totaling approximately 500 EPS Police graduates. Instructed various areas of law enforcement, control tactics, firearms, and criminal law to police recruits.
  • Streamlined HR processes for increased efficiency and cost savings, maintaining positive employee relations, and retained a motivated workforce.

Sales Merchandiser

Mark Anthony Group
07.1995 - 12.1997
  • Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
  • Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
  • Increased sales by establishing strong relationships with clients and understanding their needs.
  • Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.

Education

Kinesiology:75 Credits Toward B.A.Kin Degree

Mount Royal University
Calgary

Skills

Onboarding processes

Training and mentoring

Leadership development and coaching

Interviewing techniques and exit Interviews

Performance Management

Diversity and inclusion

Internal communications and case management

Employee relations

Succession planning and recruitment strategies

Onboarding processes

Accomplishments

Competed in Ironman Canada Triathlon and several other half Ironman and marathon races.


Received Top Cop Award 5 years in a row; Edmonton Police Service


Recruitment Selection Process Certification

Community Conferencing Facilitator Certification

Cross-Cultural Awareness Certification


Effective Strategies for Leading People and Culture

Royal Roads University; HRMN


Organizational Change and Leadership

Royal Roads University; HRMN




Timeline

Professional Gallery Artist

Several Fine Art Galleries Across Canada
01.2009 - Current

Police Officer

EPS Edmonton City Police Service
02.1997 - 03.2007

Sales Merchandiser

Mark Anthony Group
07.1995 - 12.1997

Kinesiology:75 Credits Toward B.A.Kin Degree

Mount Royal University

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Shannon CrossRt. Law Enforcement/Instructor