Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shannon Crawford

Peterborough,ON

Summary

Dynamic and results-oriented professional dedicated to enhancing the quality of life for individuals and families within the community service sector. Extensive experience advocating for social and economic well-being, combined with a strong foundation in Social Role Valorization, accessibility, and DEI principles. Proven ability to provide guidance, support, and assistance while effectively managing social services initiatives and developing impactful policies and procedures. Committed to collaboration and addressing social issues, with a focus on empowering marginalized communities to reach their full potential.

Overview

21
21
years of professional experience

Work History

Manager of Adult Services

Community Living Trent Highlands
11.2017 - Current
  • Advocated for social and community service programs to increase awareness and funding.
  • Program oversite of up to 300 participants in Community Participation.
  • Collaborated with community members to develop and implement service initiatives.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Assessed community needs and identified resources for social and community service programs.
  • Researched best practices and developed strategies to improve program outcomes.
  • Established and maintained relationships with key stakeholders.
  • Developed and implemented training programs for staff teams both own and agency wide.
  • Provided leadership, guidance and support to staff members of up to 40 members.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Analyzed trends and data to inform decision-making and program development.

Part-time College Professor

Centennial College
04.2014 - 12.2019
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
  • Instructed and evaluated 35 plus students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
  • Used different learning modes and types of technology to engage students in achieving learning outcomes.
  • Created dynamic learning environment that valued instructor and student interaction.
  • Ensure that students are able to implement theory taught in class to field placements
  • Established and maintained inclusive, collegial and collaborative culture within classroom.
  • Developed diversified course curriculum to meet regulatory standards and support learning objectives.
  • Mentoring and assisting students ensuring learning outcomes are met
  • Adaptability with instructing style to match the needs of students
  • Collaborating with fellow faculty on program development, implementation, and current best practices
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Graded quizzes, tests, homework, and projects to provide 35 students with timely academic progress information and feedback.
  • Worked with dean to assess and evaluate courses and programs in appropriate discipline.
  • Incorporated instructional technologies in course delivery for both in-class and online instruction.

Site Manager

Anne Johnston Health Station-Tobias House Attendant Care Inc.
11.2014 - 11.2017
  • Support, coach, and provide guidance of 90 plus attendant staff at various locations throughout Toronto
  • Responsible for budgeting, and scheduling of attendant care for consumers, arranging fair workloads for all staff ensuring consumer needs are met
  • Ensure all staff are in compliance with policies, procedures, collective agreement, and health and safety mandates
  • Ensure a collaborative work environment including conflict management and resolution with staff, management team, outside community partners, and union members
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Program Supervisor (Contract)

Community Living Toronto
01.2016 - 02.2017
  • Support, coach, and provide guidance to 22 plus staff supporting 12 individuals in service
  • Ensure delivery of supports and programming based on individual needs and life plans
  • Implement changes as to benefit the needs of the program
  • Individual first approach in all programming needs
  • Ensure all staff are in compliance with policies, procedures, collective agreement, mandatory trainings and health and safety mandates
  • Ensure a collaborative work environment including conflict management with staff, management team, outside community partners, and union members
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Established and maintained relationships with key stakeholders.
  • Developed and implemented training programs for staff.

Student Field Placement Supervisor

Centennial College
12.2013 - 01.2016
  • Mentor 10-15 students who were currently on placement in a variety of placement settings in the DS sector.
  • Ensuring that outcomes are established and achieved accordingly
  • Assisting students to problem solve any issues that may arise
  • Ensure that students are able to apply practically the theory learned in the classroom
  • Liaise between students, placement mentors, and college faculty
  • Identified methods and tools to promote student success in hands-on learning.
  • Provided resources to support students in achieving career goals.

Community Support Worker

Bob Rumball Centre for the Deaf
01.2005 - 01.2016
  • Working with 25+ individuals with Intellectual Disabilities and/or Mental Health challenges in a community based setting
  • Implementing and facilitating Person Directed Planning and OCAN surveys
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Communication and facilitation needs as required in a variety of settings
  • Communication methods include: ASL, Oral English, Hand over Hand Sign, and written English
  • Involvement with individuals, family, medical personal, employment services, housing supports, and other staff members
  • Working within a team environment and/or independently
  • Tracked service activities and outcomes against outlined plans and goals.
  • Assisted clients with obtaining housing, employment and support resources.
  • Led group discussions and activities to meet different community needs.

Education

Developmental Service Worker Diploma - Social Services

Centennial College
Toronto, ON
04.2013

Developmental Service Worker Apprenticeship Program - Social Services

Centennial College & Bob Rumball Centre For The Deaf
Toronto, ON
09.2012

Skills

  • AODA compliance expertise
  • Flexibility in changing environments
  • Risk analysis expertise, client assessment
  • Program, curriculum design and implementation
  • Certification in Workplace Mental Health Leadership, Standard First Aid, Non Violent Crisis Intervention, Health and Safety Management Training
  • Experienced in daily operations using MS Office suite and related software
  • Curriculum design, Innovative thinking
  • Strategic organizational leadership, Relationship building
  • Non-profit management
  • Strong knowledge of ASL, Finger Spelling and Two Hand Manual

Languages

English
Native or Bilingual
ASL
Professional Working
Two-Hand Manual
Professional Working

Timeline

Manager of Adult Services

Community Living Trent Highlands
11.2017 - Current

Program Supervisor (Contract)

Community Living Toronto
01.2016 - 02.2017

Site Manager

Anne Johnston Health Station-Tobias House Attendant Care Inc.
11.2014 - 11.2017

Part-time College Professor

Centennial College
04.2014 - 12.2019

Student Field Placement Supervisor

Centennial College
12.2013 - 01.2016

Community Support Worker

Bob Rumball Centre for the Deaf
01.2005 - 01.2016

Developmental Service Worker Diploma - Social Services

Centennial College

Developmental Service Worker Apprenticeship Program - Social Services

Centennial College & Bob Rumball Centre For The Deaf

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Shannon Crawford