Shannon Coyell
Mississauga,ON
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am hoping to move away from the healthcare industry and settle back into another retail based role in a full or part time capacity.
Overview
25
25
years of professional experience
Work History
Medical Office Administrator
ENT Associates of Mississauga
01.2012 - Current
- Received, recorded and filed medical payments by check, cash.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans or other concerns as needed.
- Reviewed and sent medical records to other physicians upon request.
- Proficient in Accuro/OSCAR and EPIC EMR. Microsoft Office.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Aided with prescription refill requests.
- Managed emergency appointment requests efficiently, ensuring critical care was not delayed.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Store Manager
Party Machine
09.2000 - 01.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
No Degree - Medical Office Administration
01-2008
- Honour Roll
Skills
- Problem-solving
- Strong communication skills
- Time management capabilities
- Staff scheduling
- Multitasking Abilities
- Time management
- Attention to detail
- Reliability
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Office Administrator - ENT Associates of Mississauga
01.2012 - Current
Store Manager - Party Machine
09.2000 - 01.2008
Everest College - No Degree, Medical Office Administration
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