Shannon Comeau
Edmonton,AB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Manager of Strategic Initiatives
Connecting Care
09.2018 - 05.2024
- Managing transitions of projects from Development to Operations within new communities (leading 7 new locations to successful opening since 2020)
- Representative of organization to boards, ownership, government, and industry leaders including writing executive level reports, providing subject matter expertise, and working among multiple service areas to ensure alignment
- Led ongoing initiatives to transition organization to a new IT provider including scope research, candidate reviews and eventual signing of multi-year agreement to enhance infrastructure security.
- Responsible for organizational governance across multiple ownerships and contracts
- Responsible for contract management program implementation
- Held Interim Executive Director role for a consulting contract for a non-profit organization
- Focused on recruitment and retention of a permanent replacement while improving administrative processes
- Responsible for improving occupancy for over 25 locations for both independent and funded suites
- Leader in Marketing and Communication for both Connecting Care brand and sub-company Points West Living including managing multiple budgets, representing ownership groups in areas such as trade shows, lobbyist functions.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Account Manager, Client and Contract Services
Noralta Lodge
04.2017 - 05.2018
- Key client manager for two largest contracts acquired in the business’ history (total expected revenue of over 150 million dollars per calendar year)
- Managed expectations & budgets for stakeholders and assisted in required amendments, negotiations
- Led onboarding team for contract roll out in conjunction with the project manager
- Developed Contractor Performance Management program and strategized internal focus to meet key performance indicators
- Supervised capacity optimization through forecasting and loading strategies
- Managed Central Reservations department (team of 5)
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Office Lead
Newalta Corporation
07.2016 - 04.2017
- Responsible for payroll entry for 15 employees, client billing preparation, supply inventory for both shipping and receiving
- Worked exclusively with the SAP program
- Responsible for reception of facility, maintaining office filing, directing inbound phone calls
- Assisted with EHS programs to promote and report on safety culture.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Coordinated events and meetings on-site, ensuring seamless communication between departments while maintaining high standards of professionalism.
- Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
General Services Coordinator
TR Canada
08.2015 - 05.2016
- Recruited to assist with Suncor/Contractor relations based on previous experience to ensure a compliant, positive, and collaborative dynamic
- Ensured employees (most of whom were from overseas) had accommodations, transportation, and proper onboarding upon arrival to Canada
- Additionally, responsible for office management (including expense reconciliation, supply ordering, maintaining office filing), sub-contractor onboarding and payroll for 40 employees.
- Streamlined office operations for improved efficiency and cost savings.
- Maintained organized filing systems for easy access to essential documents and records.
- Prepared detailed reports for executive review, facilitating informed decision-making processes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Field Logistics Coordinator
Suncor Energy
07.2009 - 02.2015
- Initially responsible for accommodations bookings for Firebag site (5000+ employees) working with several stakeholders to maximize capacity and optimal loading
- Acted as a subject matter expert for project teams that were exploring new software options for property management and cost reducing loading strategies
- Managed sub-contractors who were supplying services within the lodges (10+ contracts)
- Acted as a contract auditor to ensure all were jointly upholding the terms of the service provider contractors
- Worked to set up a Capacity Optimization team with a focus on cost reduction
- Developed proposals, business plans and forecasts which led to several successful projects.
Room Contract Auditor
PTI Group
11.2006 - 05.2008
- Developed the role of Room Contract Auditor to provide support for the invoicing process as the reconciliation was delaying payments
- Worked with clients to ensure cooperation in the process through consistent collaborative communication and achieved a 90% participation rate (from the initial 20% at the beginning of the process)
- Active participant in the development and launch of a new property management system software program
- Acted as Front Office Supervisor (team of 7) in addition to focused auditor role
- Developed a loss prevention program for the team to drive cost savings and reduction.
Education
No Degree - Project Management
NAIT
Edmonton, AB06.2024
French Immersion Diploma -
Charlottetown Rural High School
Charlottetown, PE01.2001
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Project Management
- Cross-Functional Teamwork
- Key Performance Indicators
- Contract Management
- Business Analysis and Reporting
- Project Planning
- MS Office
Additional Information
10+ years in oil and gas logistics with a focus on Lodging, Aviation and Transportation. 5+ years in the for-profit sector focused on seniors living. Leadership in corporate settings collaborating with multiple levels of executives, boards, government, and additional representatives.
Companies
- Suncor Energy
- Noralta Lodge
- Connecting Care (2000) Inc.
References
- Robyn Bogle, Former Leader, Suncor Energy, 250-802-8834
- Branko Jankovic, Leader, Connecting Care, 780-902-8360
- Kate Reeves, Board Chair, Old Strathcona Youth Society, 780-504-6197
Training
- Excel Level III (SAIT)
- OSSA
- CSTS
- WHMIS
- 7 Habits for Highly Effective People
- Anticipating completion of Project Management Professional designation in 2024.
Languages
English
Native or Bilingual
French
Limited Working
Affiliations
- Old Strathcona Youth Society - Board Member at Large
Timeline
Manager of Strategic Initiatives
Connecting Care
09.2018 - 05.2024
Account Manager, Client and Contract Services
Noralta Lodge
04.2017 - 05.2018
Office Lead
Newalta Corporation
07.2016 - 04.2017
General Services Coordinator
TR Canada
08.2015 - 05.2016
Field Logistics Coordinator
Suncor Energy
07.2009 - 02.2015
Room Contract Auditor
PTI Group
11.2006 - 05.2008
No Degree - Project Management
NAIT
French Immersion Diploma -
Charlottetown Rural High School
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