Shannon Combs
Lompoc
Summary
Experienced with team leadership, workflow optimization, and customer satisfaction. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of creating positive work environment and consistently meeting service standards.
Overview
8
8
years of professional experience
Work History
Barista Shift Lead
Dutch Bros
05.2022 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Wait Staff Member
Fitzpatricks Tavern
10.2021 - 05.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Delivery Driver
Dominoes Pizza
02.2017 - 11.2017
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Bachelor of Arts - Criminal Justice
UMass Global
Santa Maria, CA08-2021
Associate of Arts - Kinesiology, Criminal Justice, Math And Science
Allan Hancock College
Santa Maria, CA12-2020
High School Diploma -
Chrysalises Christian Academy
Lompoc, CA06-2011
Skills
- Customer service in beverage industry
- Proficient in cash handling procedures
- Ensuring high cleanliness standards
- Proficient in POS operation
- Problem-solving skills
- Strategic task assignment
Timeline
Barista Shift Lead
Dutch Bros
05.2022 - Current
Wait Staff Member
Fitzpatricks Tavern
10.2021 - 05.2022
Delivery Driver
Dominoes Pizza
02.2017 - 11.2017
Bachelor of Arts - Criminal Justice
UMass Global
Associate of Arts - Kinesiology, Criminal Justice, Math And Science
Allan Hancock College
High School Diploma -
Chrysalises Christian Academy
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