Shannon Collins
Medicine Hat
Summary
Dedicated professional with a proven track record in enhancing guest satisfaction and operational efficiency. Skilled in team leadership and training, committed to delivering exceptional customer service in fast-paced environments.
Dynamic chairperson with proven strengths in strategic planning, fundraising, and team leadership. Successfully drove organizational initiatives that resulted in enhanced governance and financial stability.
Overview
23
23
years of professional experience
Work History
Chairperson
2313 RCACC Support Commitee
Medicine Hat, AB
09.2025 - Current
- Led board meetings to establish strategic direction and governance policies.
- Collaborated with executive team to develop and implement organizational initiatives.
- Oversaw committee activities, ensuring alignment with organizational goals and objectives.
- Mentored new board members, fostering understanding of roles and responsibilities.
- Advocated for funding opportunities, enhancing resource allocation for key projects.
- Oversaw fundraising efforts, leading to greater financial stability and resources for the organization.
- Implemented governance best practices to enhance board effectiveness and accountability.
- Reviewed budgets regularly to ensure financial stability of the organization while making necessary adjustments.
Board Member
Women Of The Moose Chapter 300
Medicine Hat, AB
04.2017 - 05.2024
- Led strategic planning initiatives to enhance community outreach programs.
- Collaborated with board members to align chapter goals with mission-driven objectives.
- Oversaw fundraising efforts to support local charities and community projects.
- Represented chapter at regional meetings, advocating for women's issues and organizational needs.
- Chair of International Scholarship Program
- Earned College of Regents Degree -earned as Chair with a perfect year
- Green Star Degree for the Treasurer Position
Shift Leader
Tim Hortons
Medicine Hat, AB
09.2014 - 03.2016
- Supervised daily operations, ensuring compliance with food safety standards and quality control.
- Trained and mentored new team members on service protocols and operational procedures.
- Coordinated team schedules to optimize staffing levels during peak hours for improved efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Ensured adherence to company policies and procedures, fostering a safe and productive work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Daycare Owner/Operator
Self-employeed
Medicine Hat, AB
08.2009 - 06.2013
- Managed daily operations, ensuring adherence to safety standards and regulations.
- Coordinated activities that promoted social skills and emotional growth among children.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
HR Assistant
Home Depot
Medicine Hat, AB
03.2003 - 05.2009
- Scheduled 15 departments consisting of over 200 staff members weekly
- Assisted in recruitment processes by scheduling interviews and coordinating candidate communication
- Managed employee records and maintained confidentiality in compliance with HR policies
- Supported onboarding initiatives, ensuring smooth transition for new hires into company culture
- Facilitated training sessions on company policies and procedures to enhance staff knowledge
- Collaborated with HR team to improve employee engagement programs and feedback mechanisms
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Updated and maintained employee attendance records.
- Checked references for potential candidates.
- Participated in job fairs to recruit new talent.
Education
Rehabilitation Worker - Child Development
SIAST
Saskatoon, SK06-1991
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Chairperson
2313 RCACC Support Commitee
09.2025 - Current
Board Member
Women Of The Moose Chapter 300
04.2017 - 05.2024
Shift Leader
Tim Hortons
09.2014 - 03.2016
Daycare Owner/Operator
Self-employeed
08.2009 - 06.2013
HR Assistant
Home Depot
03.2003 - 05.2009
Rehabilitation Worker - Child Development
SIAST