Shannon Cobb
Orillia
Summary
I am seeking to take on full time employment within your company. Office Administration Experience - 25+ year professional who can perform a diverse range of clerical and administrative tasks ensuring the office runs effectively and efficiently. Proficient in Microsoft office, staffing / onboarding, maintaining files / systems, payroll, QuickBooks, and customer service. I have a proven track record of using my excellent personal, communication and organization skills to improve departmental efficiencies. I am a team player with a high quality of work and driven to succeed.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Receptionist
Thor Motors
11.2024 - 05.2025
- Supported sales team members by providing information about available products and services upon customers'' request.
- Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
- Contributed to positive workplace culture by actively participating in team meetings and fostering open lines of communication with colleagues.
- Managed inventory control processes for office supplies, ensuring adequate stock levels were always maintained.
Service Advisor
Dael Thermal Group Inc
04.2024 - 10.2024
- Maintaining and updating schedules, calendars and/ or agendas
- Manage and oversee the company’s service workflow and schedule
- Verifying the availability of in house and external availability for service calls
- Confirming calls and appointments, and arranging technician resources
- Sending out reminders for scheduled appointments
- Rescheduling or canceling appointments in a timeous manner
- Managing and confirming travel books and arrangements
- Maintain positive customer relationships to ensure repeat business
- Maintain a calm and professional demeanor while speaking with upset customers to assist in maintaining customer relations and resolving potential customer issues
- Answering scheduling queries via email and phone
- Dispatching technicians as required from these requests
- Documenting scheduling processes and work order creation
- Review and completion of work orders
- Payroll review and approval
- Performing other administrative tasks when required
Sales Representative (part time)
Maurices
08.2023 - 06.2024
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Process cash or credit cards at the cash register and return change.
- Communicated clearly and positively with coworkers and management.
- Maintained a clean storefront by folding items and putting them away.
Representative
Lewis Motor Sales
11.2022 - 04.2024
- Administrative Assistant for Bulk DEF Dept and Ideal Lease. Responsible for customer inquiries, processing payments, AP / AR, lease agreements, invoicing and reporting. In this position I would work independently as well as part of the larger team to maintain, grow and foster stakeholder relationships. Supporting systems: Microsoft Office, CDK
Office Manager
Wes’ Tree Service
11.2022 - 07.2023
- Office administrator responsible for having payroll done up to date and ready to send out. Marketing. Social media for the company. Sending out invoices to customers. Doing quickbooks based system. As well as banking matters.
Custodian
Simcoe County District School Board
02.2017 - 10.2022
- Full time Custodian cleaning multi-level office buildings in Simcoe County. Criminal records check and Vulnerable Sector Screening verified. Prioritize general cleaning duties throughout multiple schools in Simcoe County. Extensive knowledge of cleaning methods, materials and acceptable / safe uses. Responsible for securing schools after hours.
Office Administrator
Orillia Foot Clinic and Wellness Centre
02.2018 - 09.2020
- Office administrator responsible for customer service and engagement. Position included scheduling appointments, customer inquiries, supporting multiple practitioners, AP / AR, data entry and office administration. Member of multidisciplinary team.
Office Manager
Thomas Wood Pedorthic Clinic
11.2014 - 09.2017
- Office administrator responsible for scheduling multiple practitioners and supporting calendars. Position included inventory control, receive and process orders, data entry, accounting, payroll, preparation of medical documents. Discretion with sensitive information including communicating between supporting medical offices, social insurance companies, DVA, and suppliers.
Service Advisor
Davenport Subaru Orillia
09.2013 - 11.2014
- Proficient in scheduling customers repairs supporting multiple advisors. Responsible for parts inquires, customer service, invoicing, follow ups, and warranty administration.
Part & Service Advisor
Holdaway Automotive Orillia
06.2009 - 09.2013
- Parts & Service Advisor responsible for ensuring accurate and timely scheduling of multiple technicians. Excellent knowledge of Lankar, Lansweb, Cylink, Whisolutions, ARI, PHH, Transporation systems and Microsoft Office. Responsible for shipping, receiving, data entry, AP / AR, Inventory and returns. Prioritization of job assignments and timely customer resolutions.
Parts Advisor
Jim Wilson Chevrolet
10.1998 - 06.2009
- Data entry of vehicle information into scheduling system with careful consideration of enate details. Identify and obtain correct parts as per vehicle and technician requests. Operation of multiline telephone system to support excellent customer journey. Receiving and posting orders using ADP computer-based programming. Shipping and receiving of inventory.
Skills
- Excellent communication skills in both written and verbal forms
- Demonstrating positive attitude and behaviors
- Responsibility
- Adaptability
- Work safely
- Work well with others
- Participates in projects and/or tasks in a timely manner
- Proficient in a multitude of computer software systems
- Conflict management
- Public speaking
- Data analytics
Certification
- Criminal Records Check & Vulnerable Sector Screening
- W.H.M.I.S.
- General Motors Professional Parts Person Training Program, H.I.D.L.E. training courses
- First Aid & CPR Certified
- Occupational Health and Safety Certified
- Social Media Specialist
Languages
English
Full Professional
Hobbies and Interests
Reading, Car Racing, Walking, Camping, Travel
Timeline
Service Receptionist
Thor Motors
11.2024 - 05.2025
Service Advisor
Dael Thermal Group Inc
04.2024 - 10.2024
Sales Representative (part time)
Maurices
08.2023 - 06.2024
Representative
Lewis Motor Sales
11.2022 - 04.2024
Office Manager
Wes’ Tree Service
11.2022 - 07.2023
Office Administrator
Orillia Foot Clinic and Wellness Centre
02.2018 - 09.2020
Custodian
Simcoe County District School Board
02.2017 - 10.2022
Office Manager
Thomas Wood Pedorthic Clinic
11.2014 - 09.2017
Service Advisor
Davenport Subaru Orillia
09.2013 - 11.2014
Part & Service Advisor
Holdaway Automotive Orillia
06.2009 - 09.2013
Parts Advisor
Jim Wilson Chevrolet
10.1998 - 06.2009
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