Summary
Overview
Work History
Education
Skills
Websites
Timeline
Certification
References
Languages
Work Availability
Additional Information
Work Preference
Interests
Accomplishments
Shannon Cleary

Shannon Cleary

Montreal,QC

Summary

Dedicated communications professional with a history of meeting company goals using consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Possessing key talents in conflict resolution, issues mitigation and customer satisfaction assurance. Successful in building strong relationships and achieving positive customer satisfaction. Strong organizational skills with success in managing multiple events. I enjoy the chance to roll up my sleeves and make things happen!

Overview

17
17
years of professional experience
2
2
Certification

Work History

Marketing Events + Communications

Luna Yoga
Montreal
01.2018 - Current
  • Manage all communications for successful yoga studio
  • Working directly with studio owner in creating web content and campaign communications for programs and events
  • Boosted brand awareness by organizing successful promotional events.
  • Enhanced customer engagement with innovative marketing campaigns for various events.
  • Increased event attendance by developing and implementing targeted marketing strategies.
  • Collaborated with cross-functional teams to create cohesive event plans and deliver exceptional experiences.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Admin Assistant

Luna Yoga
01.2016 - 01.2018
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported + coordinated staff through daily management of studio, client requests, reception, and class organization.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Online Product Manager

Aeroplan
01.2012 - 01.2014
  • Managed online ancillary revenue products: 'Share Miles', 'Buy Miles', 'Transfer Miles' programs
  • Projected budget forecasting, revenue statistics and performance analysis - earn/burn performance in conjunction with all redemption products
  • Managed all marketing communications for campaign and product launches.
  • Launched successful products by conducting thorough market research and identifying customer needs.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Coordinated project planning and execution with team members and team leads.

Project Coordinator

Aeroplan
01.2007 - 01.2012
  • Assisted Flight Product Manager in all key campaigns, product launches and communication strategies
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Education

Bachelor of Arts - Gender Studies

Concordia University, Montreal, QC
12.1998

Bachelor of Arts - English Lit

McGill University, Montreal, QC
05.1995

Skills

  • Product Launches Event Marketing
  • Team Mentorship
  • Advertising Campaigns
  • Social Media Management Influencer Partnerships
  • Media Planning Email Marketing
  • Community Outreach
  • Relationship Building
  • Cultural Sensitivity

Timeline

Marketing Events + Communications - Luna Yoga
01.2018 - Current
Admin Assistant - Luna Yoga
01.2016 - 01.2018
Online Product Manager - Aeroplan
01.2012 - 01.2014
Project Coordinator - Aeroplan
01.2007 - 01.2012
Concordia University - Bachelor of Arts, Gender Studies
McGill University - Bachelor of Arts, English Lit
  • Yoga Teacher Training Certification, Sivananda - 2015
  • Project Management Certificate - Learning Tree 2006

Certification

  • Yoga Teacher Training Certification, Sivananda - 2015
  • Project Management Certificate - Learning Tree 2006

References

Upon request

Languages

English
Native or Bilingual
French
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

Created a branded company that creates wellness oriented products, with clients across Canada for wholesale and retail.

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybrid

Important To Me

Company CultureWork from home option

Interests

Yoga

Vegan Cooking

Accomplishments

  • Planned over 17 events in 2023
  • Created + published a vegan baking cookbook.
Shannon Cleary