SHANNON CHRISTIAN
Esquimalt,BC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
FOS 2
DND
05.2019 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
Server Supervisor
IHOP
02.2012 - 08.2017
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Server/Supervisor
Dennys Restaurant
03.1997 - 01.2007
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
High School Diploma -
Lakeshore Catholic Highschool
Port Colborne, ONDiploma - Early Childhood Education
Stratford Career Institute
Mount Royal, QC07-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Work Effectively with Others
- Shows initiative and being Action Orientated
- Experience using Microsoft Office
- Major strengths in planning, problem solving and communication
- Organization and time management
Accomplishments
- Supervised team of 30 staff members, engaged in food preparation, allocated supplies to work areas to maximize efficiency and productivity.
- assigned and coordinated employees to promote efficiency of operations
- recognized for handling high volumes
- trained new employees
- major strengths in planning, problem solving and communication
Languages
English
Certification
BC Class 5 Drivers license,
Ethics 2022,
HVP for employees 2021,
Intro into Indigenous Cultures 2021,
General Safety 2021,
HS Committees in Can Fed Juris 2021,
Portable Fire Extinguisher Training 2020,
Understanding Diversity 2020,
DND Orientation, new employee 2019,
DND/CAF WHMIS 2019
Timeline
FOS 2
DND
05.2019 - Current
Server Supervisor
IHOP
02.2012 - 08.2017
Server/Supervisor
Dennys Restaurant
03.1997 - 01.2007
High School Diploma -
Lakeshore Catholic Highschool
Diploma - Early Childhood Education
Stratford Career Institute
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