Shannon Cassero
Anderson
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
22
22
years of professional experience
Work History
Customer Service Cashier
Walmart
11.2024 - Current
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Greeted customers and provided friendly customer service.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Complete all financial transactions with efficiency. Following all policies.
Cashier
Dollar Tree
12.2024 - 05.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
Assistant Manager
Jackson Food Stores
08.2014 - 09.2024
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of the company's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally, in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Ensured that all products were labeled properly before stocking the shelves.
- Organized storage areas for efficient use of space.
- Removed outdated products from shelves in accordance with company policy.
- Received and processed incoming shipments of merchandise.
- Updated product labels to reflect accurate pricing.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Office Worker/ Dispatcher
Rossi's Roadside
05.2003 - 12.2013
- Performed general clerical duties, such as photocopying and faxing.
- Answered questions from coworkers regarding company policies and procedures.
- Answered and directed phone calls to appropriate staff members.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their requests.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Received and dispatched calls for emergency services.
Education
Accounting
Cabrillo College
Aptos, CA06-2004
Skills
- Customer service
- Reliability and punctuality
- Cash handling
- Customer complaint resolution
- Point of sale operation
- Store merchandise stocking
- Return and exchange processing
- ID verification
- Policies and procedures
- Inventory stocking
- Employee training
- Team leadership
- Adaptable and flexible
- Honest and dependable
- Problem-solving
- Plan-o-gram implementation
Timeline
Cashier
Dollar Tree
12.2024 - 05.2025
Customer Service Cashier
Walmart
11.2024 - Current
Assistant Manager
Jackson Food Stores
08.2014 - 09.2024
Office Worker/ Dispatcher
Rossi's Roadside
05.2003 - 12.2013
Accounting
Cabrillo College