Shannon Carpenter

• Handle incoming calls, emails, and correspondence, directing inquiries to appropriate departments
• Data entry, filing, scanning, and photocopying
• Assist with travel arrangements & event planning
• Provide assistance with invoicing & utilize accounting software such as Quickbooks
• Processed refunds, credits, and adjustments as needed for course participants
• Scheduled and managed company events, appointments, meetings and conference room bookings
• Managed office supply inventory, placing orders and maintaining cost-effective purchasing practices
• Implemented process improvements to increase office efficiency and effectiveness

• Facilitated scheduling and management of company events, appointments, meetings, and conference room bookings.
• Managed office supply inventory, placing orders and maintaining cost-effective purchasing practices
• Handled all sensitive information with a high degree of confidentiality and professionalism
• Implemented process improvements to increase office efficiency

• Customer Service Representative:

- Customer Interaction, Product Knowledge, Conflict Resolution, Feedback Handling, Documentation, Technical Assistance

• Shipping Manager:

- Analyzing Metrics

- Maintaining Talent Pipeline

- Inventory Management

- Supervise and oversee shipping team and operations

• Warehouse Associate:

- Receive incoming shipments, trace lost shipments, and utilize multitasking skills.

- Pick, pack, and ship orders efficiently with accuracy

• Provide friendly, quick, and efficient bar and food service
• Knowledge of the beer menu and daily specials
• Utilize strong multitasking and collaboration skills
• Assists in organizing and coordinating company events, and acts as the face of the company at the events