Shannon Cando
Barrie,ON
Summary
A highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills, Adept at working effectively unsupervised and quickly mastering new skills, all while making a significant contribution to the success of the Company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resource and Information Specialist/ Receptionist
Focus Employment Services
2021.04 - 2023.11
- Answered multi-line phone system with polite voice to provide general information and answer inquiries
- Greeted visitors in a professional manner, responding to inquiries and directing them to the appropriate personnel
- Maintain office supplies inventory by checking stock to determine inventory level anticipating needs supplies, placing and expedition orders for supplies
- Ensured efficient operation of the office equipment such as printers, copies and fax machines
- Handled confidential documents in an organized fashion according to established protocol
- Drove customer feedback to deliver information to management for corrective action
- Keep a client spreadsheet of the use of our computer, printer, faxing, and scanning documents for employment purpose
- Schedule appointments and maintain Organize new client intake folders for internal staff and updated appointment calendar
- Prepared monthly labor market reports
- Process incoming and outgoing mail
- Organize and maintain filing system for physical and electronic documents, ensuring accuracy and confidentiality of records
- Prepare reports from database, electronic files and mailing lists
- Resolve client problems and complaints
- Complete data entry tasks with accuracy and efficiency
- Sort, file, and photocopy documents to maintain business records
- Maintain inventory of office supplies, order supplies as required and arrange for servicing office equipment.
Appointments Coordinator/Service Dept.
Barrie Honda
2018.08 - 2019.03
- Scheduled appointments for customers in person or by telephone
- Followed up with customers confirming appointments and rescheduling
- Ensured all calls and messages returned were handled in a timely manner
- Operated point of sale machines for credit and debit transactions, use of tills to process cash when cashing out customers
- Filed and archived service paperwork
- Collected payment for parts and service invoices and amounts received on account
- Managed filing system entered data and completed other clerical tasks
- Input data into computers database, spreadsheets, and templates
- Created invoices for parts purchases, including credits for returned parts and/or cores and parts warranty credits as required
- Performed the end of day procedures to close all credit/debit card transactions and post as applicable.
Supervisor
Blue Mountain Resort
2013.11 - 2017.04
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives, and communication goals
- Provided ongoing training to address staff needs
- Established and enforced clear goals to keep employees working collaboratively
- Resolved customers complaints and adjusted policies to meet changing needs
- Maintained positive working relationships with fellow staff and management
- Identified needs of customers promptly and efficiently
- Displayed strong telephone etiquette, while handling difficult calls
- Responded to guests’ questions regarding products, prices and availability
- Performed basic bookkeeping tasks such as preparing invoices and bank deposits.
Education
Law Clerk Diploma -
Canadian Career College
Barrie, ON03.2020
OSSD -
Collingwood Collegiate Institute
Collingwood, ON09.1992
Skills
- Office Administration
- Data Entry
- Clerical support
- Payment processing
- Social Media platforms
- Multi-line phone systems
- Microsoft office suite
- Filing
- Documentation
- Time-management
- Verbal and written communication
- Basic math
- Supply ordering
- Internet/Intranet
- Mail handling
- Attention to detail
- Interpersonal skills
- Basic bookkeeping
- Scheduling and calendar management
- Conflict resolution
- Customer service
- Problem solving
- Complaint handling
- Organizational skills
Certification
- Canadian Red Cross- First Aid & CPR/AED Level C, 03/01/22, 03/01/24
- CPI Nonviolent Crisis Intervention Training, 07/01/23, 07/01/24
Timeline
Resource and Information Specialist/ Receptionist
Focus Employment Services
2021.04 - 2023.11
Appointments Coordinator/Service Dept.
Barrie Honda
2018.08 - 2019.03
Supervisor
Blue Mountain Resort
2013.11 - 2017.04
Law Clerk Diploma -
Canadian Career College
OSSD -
Collingwood Collegiate Institute
- Canadian Red Cross- First Aid & CPR/AED Level C, 03/01/22, 03/01/24
- CPI Nonviolent Crisis Intervention Training, 07/01/23, 07/01/24
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