Shannon Brower
Corona del Mar
Summary
Dynamic professional with extensive experience at CDK Global, specializing in curriculum development and instructional coaching. Demonstrated success in improving sales training effectiveness and team performance. Skilled in strategic planning and customer relationship management, resulting in notable increases in sales conversion rates and a collaborative team environment.
Overview
24
24
years of professional experience
Work History
Senior Learning Coach and eLearning
CDK Global
02.2015 - 06.2023
- Delivered training curriculum and provided individual coaching to sales personnel as well as sales training support to sales management, field sales teams
- Course Writer and Presenter - Used strategic sales thinking that drove strategic learning outcomes-connected complex concepts into learning content/learning delivery
BDC Manager
Suburban Chrysler Dodge Jeep Ram
01.2014 - 02.2015
- Managed and developed new and existing team members to take incoming calls and leads with limited words and turn into appointments
- Managed followup process of incoming leads and incoming calls
- Training of new team members for incoming calls, leads, appointments and walk ins
BDC Manager then Director
Feldman Automotive Group
10.2010 - 01.2014
- Managed and developed new and existing team members to take incoming calls and leads with limited words and turn into appointments
- Managed followup process of incoming leads and incoming calls
- Training of new team members for incoming calls, leads, appointments and walk ins
Customer Service Manager, BDC Representative, BDC Manager
LaFontaine Automotive Group
09.2005 - 10.2010
- Managed and developed new and existing team members to take incoming calls and leads with limited words and turn into appointments
- Managed followup process of incoming leads and incoming calls
- Training of new team members for incoming calls, leads, appointments and walk ins
- Managed CSI scores and follow up calls to ensure continual high scores
Service Writer-Customer Service Rep-Asst Service Mgr.
Bob Saks Automotive
12.1999 - 09.2005
Education
MSU/SW Texas State
Skills
- Communication skills
- Curriculum development
- eLearning design
- Instructional coaching
- Sales training
- Performance evaluation
- Customer relationship management
- Strategic planning
- Process optimization
- Team leadership
- Problem solving
- Adaptability to change
- Critical thinking
- Conflict resolution
- Process-oriented problem solving
- Calm under pressure
- Customer experience focus
- Team collaboration
- Sales conversion strategies
- Project management skills
- Organizational skills
- Attention to detail
Timeline
Senior Learning Coach and eLearning
CDK Global
02.2015 - 06.2023
BDC Manager
Suburban Chrysler Dodge Jeep Ram
01.2014 - 02.2015
BDC Manager then Director
Feldman Automotive Group
10.2010 - 01.2014
Customer Service Manager, BDC Representative, BDC Manager
LaFontaine Automotive Group
09.2005 - 10.2010
Service Writer-Customer Service Rep-Asst Service Mgr.
Bob Saks Automotive
12.1999 - 09.2005
MSU/SW Texas State