Shannon Brosseau
Bishop
Summary
Customer service professional with over ten years of experience in team management and guest satisfaction. Expertise in managing high volumes of customer interactions and operational tasks, including staff recruitment and reservation management. Proven ability to maintain quality standards in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Patient Access Rep Float
Northern Inyo healthcare district
Bishop
07.2023 - Current
- Scheduled patient appointments to optimize clinic workflow
- Checking in and out patients
- Verify patients' information
- Collected copays and deductions to facilitate payment processing
- Running health insurance
- Performs Duties of all patient access reps
- Answered phone calls and routed inquiries to appropriate departments
- Provided coverage for staff absences due to call outs or vacation
- Covers clinic, pbx/IA, Central registration, emergency, Diagnostic Imaging, Insurance Verification, outpatient clinic, Surgery Registration, and Rehab services.
Store manager
Dollar tree
11.2020 - 02.2024
- Managed WTW operations
- Delivered exceptional customer service
- Coordinated employee schedules
- Conducted inventory checks
- Maintained inventory through stocking
- Ensured asset protection measures
- Processed product orders
- Handled cashier duties
Floor manager
Verizon russell cellular
Bishop
05.2019 - 01.2020
- Facilitated client product sales, enhancing customer satisfaction
- Managed sales transactions for customers.
- Assisted customers with inquiries and resolved issues.
- Supported billing inquiries and handled customer service calls.
Housekeeping manager
The Creekside inn
Bishop
03.2018 - 10.2019
- Managed all housekeepers, laundry, and common area employees; oversaw orders and inventory while resolving operational issues.
- Did inspections on rooms of housekeeping. Send them back as needed.
- Hiring of staff, interviews of candidates. Checking hours of any missed punches. And submitting payroll.
- Managed weekend operations as the primary manager, addressing and resolving guest and operational issues.
- Evaluated housekeeping rooms and requested revisions.
General manager
The Vagabond inn
Bishop
- Oversaw daily operations, enhancing staff and guest services.
- Managed staffing decisions to maintain team effectiveness.
- Resolved issues promptly, minimizing disruptions to operations.
- Checked guests in and out, processed refunds, and addressed guest complaints.
- Making sure that the inventory is full. Making bank drops. Change for the front desk.
Assistant manager housekeeping supervisor
Trees Motel
Bishop
02.2018 - 04.2018
- Performed room cleaning, laundry, and supply stocking to maintain hotel standards.
- Managed office operations, overseeing guest check-in and check-out processes.
- Supported manager in recruiting and onboarding employees, enhancing team integration.
- Answered phones, took reservations, and did lots of office work.
Reservations front office
Sierra Park Villas
Mammoth Lakes
02.2017 - 11.2017
- Handled phone calls and emails, processed reservations efficiently.
- Ran the office 5 days a week alone. Dealt with daily office duties. Helped check people in and out of units. Supervised around 40 privately owned units.
- Made the housekeeping schedule for housekeepers, walked units.
Front Desk Representative
The Village Lodge
Mammoth Lakes
07.2015 - 01.2017
- Acted as the first point of contact for guest interactions, resolving issues and planning vacations to enhance guest experiences.
- Utilized proprietary sales and reservation software daily, facilitating efficient operations and addressing guest needs promptly.
- Communicated with various department subsidiaries, e.g. sales, marketing, and operations.
- Supervised housekeeping staff to uphold cleanliness standards and ensure guest satisfaction.
Head Cashier Supervisor
Broadway Marketplace
Mammoth Lakes
10.2006 - 10.2009
- Supervised nearly ten employees, managing cash and credit card transactions, scheduling hours, and addressing HR grievances.
- Ensured the efficient operation of the most productive and visited ski area cafeteria in California, seeing upwards of 6,000+ daily visitors during peak seasonal hours.
- Improved product presentation to engage customers and increase sales.
Education
High school Diploma -
Sierra High school
Mammoth lakes, Ca01-2000
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Patient scheduling
- Electronic health records
- Medical billing
- Payment processing
- Payment collection process
- Referral coordination
- HIPAA compliance
- Financial recordkeeping
- Computer proficiency
- Organizational skills
- Time management
- Effective communication
- Problem solving
- Customer service
- Compliance adherence
- Fluent in Spanish
Timeline
Patient Access Rep Float
Northern Inyo healthcare district
07.2023 - Current
Store manager
Dollar tree
11.2020 - 02.2024
Floor manager
Verizon russell cellular
05.2019 - 01.2020
Housekeeping manager
The Creekside inn
03.2018 - 10.2019
Assistant manager housekeeping supervisor
Trees Motel
02.2018 - 04.2018
Reservations front office
Sierra Park Villas
02.2017 - 11.2017
Front Desk Representative
The Village Lodge
07.2015 - 01.2017
Head Cashier Supervisor
Broadway Marketplace
10.2006 - 10.2009
General manager
The Vagabond inn
High school Diploma -
Sierra High school