Shannon Boulware
Raleigh ,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Contact Center Supervisor position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
PAE
Home Depot
08.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Order Specialist
Home Depot
06.2010 - 08.2022
- Monitored orders and delivered status updates to customers regarding arrivals.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
Designer
Home Depot
11.1994 - 06.2010
- Applied skill in color theory and composition to bring client visions to fruition.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Guaranteed designs adhere to company brand standards and guidelines.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
Education
Bachelor of Science - Interior Design
Meredith College
Raleigh NC05.1994
Skills
Planning and Coordination
- Written Communication
- Multitasking Abilities
- Excellent Communication
- Self-Motivated
Timeline
PAE
Home Depot
08.2022 - Current
Customer Order Specialist
Home Depot
06.2010 - 08.2022
Designer
Home Depot
11.1994 - 06.2010
Bachelor of Science - Interior Design
Meredith College
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