Summary
Work History
Education
Skills
Languages
Volunteer
Timeline
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SHANNON BERRY

SHANNON BERRY

Marketing and Communications
Edmonton,AB

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with a determined and decisive nature. Well-qualified Marketing and Communication professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documentation and handling payments.

Work History

Logistics Coordinator

ALBERTA INTERNATIONAL AIRSHOW
  • Helped coordinate the placement of the food truck vendors on the airfield
  • Directed trade show vendors and presenters to the Business Village tent
  • Assisted handicap parking users to safely access the event and navigate mobility needs
  • Monitored the vendor guest list to ensure they all received the necessary information and wristbands for continued easy access
  • Liaised with the Ground Operations team to promptly address issues

Legislative and Political Coordinator

Legislative Assembly Of Alberta (Caucus)
  • Researched policies and relevant topics to produce Question Period scripts and Member Statements for MLAs
  • Worked with the Research team to find more specific quotes and facts for requested communications
  • Engaged with Constituency Offices and the Party Whip to ensure calendars were updated and conflicts were resolved
  • Arranged security clearances for guests to the Legislature and greeted them upon arrival

Call Centre

Procom Consultants Group (PwC)
  • Rebate Program - Non-Connected Services
  • Became familiar with the program and the requirements for applications
  • Helped applicants by answering their questions and helping them create their accounts
  • Assisted in testing the online portal.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Social Media Director, Marketing & Communications Manager

PETERSON CAPITAL
  • This is a Capital Markets agency
  • I helped build their online presence while also providing additional promotional services to their stakeholders and clients
  • I was also responsible for creating their marketing plan and developing and establishing their brand
  • I helped to refine the message of their clients and increase their network to ensure funding goals were met
  • Brought about noticeable improvements to click rates, follower counts and engagement with clear and focused strategies.
  • Provided graphic design and video editing services to develop content.
  • Devised specific strategies for each clients based on goals, branding and target demographics.
  • Established LinkedIn platform plan for content creation and curation to drive traffic.

Education

Human Resources Certificate -

Grant MacEwan University
2000

Skills

  • Building community networks
  • Team building and Engagement
  • Account management
  • Strategic Planning
  • Communications and Media Relations
  • Stakeholder Relations
  • Determining Metrics
  • Critical Thinking
  • Training and Leadership
  • Workload Delegation
  • Analytical Thinking

Languages

English
Full Professional

Volunteer

Wayfinders Business Cooperative

  • Marketing and Communications
  • Event planning and management
  • Social Media
  • Membership

Timeline

Logistics Coordinator

ALBERTA INTERNATIONAL AIRSHOW

Legislative and Political Coordinator

Legislative Assembly Of Alberta (Caucus)

Call Centre

Procom Consultants Group (PwC)

Social Media Director, Marketing & Communications Manager

PETERSON CAPITAL

Human Resources Certificate -

Grant MacEwan University

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SHANNON BERRYMarketing and Communications