Shannon Bennett
Sarnia,Canada
Summary
Dynamic leader with a proven track record at Jetwerx Canada Inc, excelling in strategic planning and team management. Enhanced operational efficiency and client satisfaction through innovative solutions and strong relationship building. Successfully developed high-performing teams, driving growth and market expansion while fostering a culture of continuous improvement.
Overview
2026
2026
years of professional experience
Work History
Director of Activations
Jetwerx Canada Inc
06.2020 - Current
- Led cross-functional teams to enhance operational efficiency and implement strategic initiatives.
- Developed and executed comprehensive business strategies to drive growth and market expansion.
- Streamlined processes to optimize resource allocation and improve service delivery timelines.
- Fostered a culture of continuous improvement through mentorship and training programs for staff.
- Managed budgets and financial forecasts to ensure alignment with strategic priorities and operational needs.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Parts Counter Person
Parklane Motors
2023 - 2024
- Assisted customers in identifying and sourcing automotive parts efficiently.
- Processed orders accurately using computerized inventory management systems.
- Maintained organized stockroom layout to enhance retrieval efficiency.
- Collaborated with technicians to verify parts compatibility for repairs.
- Monitored inventory levels, ensuring timely reordering of high-demand items.
- Provided product knowledge support to customers, enhancing their purchasing decisions.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Assisted customers with diagnosing problems for Type equipment and purchasing necessary replacements.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
- Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business.
- Assisted management in creating promotional materials highlighting special offers on select merchandise.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Server
Soups Up and Sticky Fingers
2022 - 2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation and service.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Processed customer orders accurately using POS systems, enhancing order efficiency.
- Assisted in training new servers on menu items and service protocols, improving team performance.
- Managed multiple tables simultaneously, prioritizing tasks to maximize service speed.
- Responded promptly to customer inquiries and concerns, fostering positive dining experiences.
- Participated in team meetings to discuss workflow improvements and enhance operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Dietary Aide
County of Lambton
2020 - 2022
- Assisted in meal preparation, ensuring adherence to dietary guidelines and safety standards.
- Maintained cleanliness and organization of kitchen and dining areas for optimal sanitation.
- Delivered meals to residents, addressing individual dietary needs and preferences effectively.
- Collaborated with kitchen staff to streamline food service operations during peak hours.
- Monitored inventory levels, reporting shortages to ensure uninterrupted meal service.
- Supported dietary staff in implementing nutrition programs for residents' wellness initiatives.
- Participated in team meetings to discuss menu planning and enhance resident satisfaction with meals.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
Education
High School Diploma -
SCITS
Sarnia, ONSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Project management
- Team management
- Issues resolution
- Hiring and retention
- Rules and regulations
Languages
English
Full Professional
Timeline
Director of Activations
Jetwerx Canada Inc
06.2020 - Current
Parts Counter Person
Parklane Motors
2023 - 2024
Server
Soups Up and Sticky Fingers
2022 - 2023
Dietary Aide
County of Lambton
2020 - 2022
High School Diploma -
SCITS