Shannon Barlow
Niland
Summary
Dynamic professional thriving in fast-paced environments with a focus on customer satisfaction and operational efficiency. Strong background in managing multiple responsibilities independently while leveraging technological tools for effective business management.
Overview
2027
2027
years of professional experience
Work History
Hospitality Business Owner & Operations Manager
Self-employed
Niland
2018 - Current
- Successfully own and operate an off-grid hospitality business, managing all aspects of customer service, scheduling, reservations, and daily operations.
- Communicate with guests throughout the booking process, providing prompt responses and professional support.
- Coordinate calendars, reservations, maintenance schedules, and vendor relationships to ensure seamless operations.
- Resolve customer concerns efficiently while maintaining high levels of guest satisfaction
- Manage business records, operational documentation, and scheduling through digital platforms and cloud-based tools.
- Prioritize multiple responsibilities independently while meeting deadlines and maintaining service quality.
- Demonstrate strong problem-solving skills in a unique off-grid environment requiring adaptability and resourcefulness.
Tax Preparer
H&r Block
- Prepared individual income tax returns while ensuring accuracy and compliance with applicable regulations
- Reviewed financial records and supporting documentation for completeness and accuracy
- Assisted clients with tax-related questions and provided professional customer service
- Maintained strict confidentiality of sensitive financial information
- Built trust with clients through attention to detail and reliable service.
Cage Cashier
Foxwoods Resort and Casino
- Processed cash transactions efficiently for guests at gaming tables and slot machines.
- Verified identification to ensure compliance with casino regulations and age restrictions.
- Maintained accurate cash drawer balances throughout shifts to prevent discrepancies.
- Assisted guests with inquiries about gaming procedures and casino services.
- Collaborated with team members to uphold excellent customer service standards.
- Handled currency exchange transactions while ensuring security protocols were followed.
- Processed payments for chips, tokens, and cash transactions.
- Maintained accurate records of cage transactions and balances.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Followed strict security protocols when handling large sums of money.
Cashier
Convience Store
- Processed customer transactions accurately and efficiently
- Provided friendly, professional customer service.
- Maintained cash-handling accuracy and assisted with daily operations
- Supported a positive customer experience in a busy retail environment
Education
Some College (No Degree) - Medical Assistant
Sawyer School
Providence, RISkills
- Proven ability to work independently and remain productive in remote environments
- Fast learner with a strong aptitude for new software and technology
- Self-motivated and dependable with excellent follow-through
- Strong organizational and multitasking abilities
- Experienced in managing customer relationships and resolving issues professionally
Timeline
Hospitality Business Owner & Operations Manager
Self-employed
2018 - Current
Tax Preparer
H&r Block
Cage Cashier
Foxwoods Resort and Casino
Cashier
Convience Store
Some College (No Degree) - Medical Assistant
Sawyer School