Shannon Bailey
Montréal,Canada
Summary
Dynamic Account Manager with a proven track record at J. Sonic Services Inc., excelling in client relationship management and market analysis. Adept at leading teams and negotiating complex contracts, I drive revenue growth while fostering strong partnerships. My effective communication and strategic thinking skills ensure successful project execution across diverse international markets.
Overview
6
6
years of professional experience
Work History
Account Manager
J. Sonic Services Inc.
Saint-Laurent, Quebec
01.2025 - Current
- Cultivate and maintain client relationships with international clients across multiple time zones.
- Serve as the primary point of contact for wholesale retailers in the UK, Australia, Korea, Taiwan, Japan, Central, and South America.
- Analyze regional market trends and opportunities for market expansion.
- Lead a team of three employees, providing continued mentorship and training to ensure their success.
- Coordinate with internal logistics, product, and sales teams to ensure seamless product delivery and service implementation across different countries.
- Negotiate complex international contracts, proposals, and pricing structures to maximize profitability.
- Coordinated purchase order production timelines, and ensured timely delivery to clients.
- Facilitated regular meetings with clients to discuss progress and address concerns.
- Provided training and support to junior team members on account management processes.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Prepared monthly marketing fund statements for each account.
- Monitored competitor activities in order to stay ahead of the competition.
- Developed and presented proposals tailored to meet client needs and expectations.
Sales Specialist
J. Sonic Services Inc.
Saint-Laurent, Quebec
07.2023 - 12.2024
- Conducted market research to identify new sales opportunities.
- Managed customer inquiries and resolved issues promptly.
- Collaborated with team members to create targeted marketing strategies.
- Maintained accurate records of customer interactions.
- Resolved customer complaints in a timely manner.
- Stayed up to date on company products and services to support sales objectives.
- Participated in team meetings to review progress against objectives set by management.
- Write, completed, and filed documentation to finalize sales.
Sales Coordinator
J. Sonic Services Inc.
Saint-Laurent, Quebec
08.2022 - 07.2023
- Managed order processing and ensured timely delivery of products.
- Supported sales team with market research and competitor analysis.
- Developed training materials for new team members on sales procedures.
- Collaborated with marketing to align promotional campaigns with sales goals.
- Assisted in preparing sales reports and presentations for management review.
- Communicated with clients to address inquiries and provide product information.
- Maintained an up-to-date database of prospective clients and their contact information.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Produced sales documents, finalized deals and filed records.
Sales and Project Coordinator
EnergyPal
Toronto, Ontario
04.2021 - 08.2022
- Prepared contracts and negotiated revisions, changes, and additions to contractual agreements with energy consultants, financiers, installers and clients.
- Handled project administration, including contract and document submission, processing change orders and contract amendments.
- Coordinated solar equipment installation with more than 10 partner installers and financiers.
- Prepared and presented residential solar and home battery solutions to address specific orphaned clients wants and needs.
- Used Cases to track and address internal and external incidents or issues that occurred during the project lifecycle.
- Utilized CRM software to manage sensitive client information and update project milestones for all new and existing projects in the pipeline.
- Virtual
Retail Sales Associate
Johnston & Murphy
Calgary, Alberta
09.2020 - 04.2021
- Using J&M sales tools and techniques to obtain sales objectives.
- Assisting in the creation of a visually appealing storefront.
- Building rapport with customers, and lasting, productive relationships with coworkers and the company.
- Interacting with multiple customers will deliver outstanding service to each one.
- Exercising strong communication skills.
- End-of-night reconciliation and cash handling.
Education
Bachelor of Science - Biology
University of Western Ontario
London, ON01-2019
Skills
- Client relationship management
- Account strategy development
- Market analysis
- Team leadership
- Training and mentoring
- Customer service
- Data analysis
- Problem solving
- Time management
- Adaptability to change
- Effective communication
- Organizational skills
Languages
English
Native/ Bilingual
French
Limited
Timeline
Account Manager
J. Sonic Services Inc.
01.2025 - Current
Sales Specialist
J. Sonic Services Inc.
07.2023 - 12.2024
Sales Coordinator
J. Sonic Services Inc.
08.2022 - 07.2023
Sales and Project Coordinator
EnergyPal
04.2021 - 08.2022
Retail Sales Associate
Johnston & Murphy
09.2020 - 04.2021
Bachelor of Science - Biology
University of Western Ontario