Shannon Amikons
Pikwakanagan,ON
Summary
Experienced in food service with a focus on maintaining order accuracy and compliance to provide a fulfilling experience to the customer's.
Demonstrated ability to communicate effectively with kitchen staff and customers, ensuring timely preparation and delivery of meals.
Proven track record of resolving customer complaints efficiently while fostering positive relationships to enhance guest satisfaction. Skilled in cash handling and processing payments accurately, contributing to smooth restaurant operations.
Dynamic food service professional with excellent teamwork and skill in learning new tasks quickly. Highly knowledgeable in ingredient preparation, including slicing and cutting techniques. Comes equipped with several years of related experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Prep Cook/ Restaurant Food Server
Karra's Way Restaurant and Bar
Renfrew, Ontario
05.2022 - 06.2023
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided menus and answered questions about menu items and specials.
- Greeted customers and escorted them to their tables.
- Balanced cash register at end of shift according to established procedures.
- Upsold appetizers, drinks, desserts. when appropriate.
- Verified accuracy of orders before delivering them to customers' tables.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Communicated effectively with kitchen staff regarding order status updates.
Restaurant Food Server
Flying Jays Fish & Chips
Brighton, Ontario
04.2019 - 03.2020
- Brought food and drinks out to tables, ensuring accuracy of order.
- Organized tables quickly so new guests could be seated in a timely fashion.
- Complied with all sanitation regulations within restaurant's guidelines.
- Cleared used dishes from tables during and after meals.
- Processed payments for meals using cash registers or point-of-sale systems.
- Checked in with diners throughout the meal to ensure satisfaction.
- Resolved customer complaints courteously and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Some College (No Degree) - Hotel/Restaurant Management
Loyalist College of Applied Arts And Technology
Belleville, NoneSkills
- Order accuracy
- Sanitation compliance
- Cash handling
- Customer service
- Time management
- Effective communication
- Positive interactions
- Efficient multitasking
- Food quality control
- Stock rotation
- Proper portioning
- Food storage
- Food allergy awareness
- Punctual and honest
- Performance improvement
- Order delivery practices
- Quick-learning
Affiliations
- Playing baseball
- Painting with acrylic paint
- Home renovation projects
- Educating myself with anything to do with home remedies
- Memory exercises/ puzzles
- Travelling/ days off work road trips
- Camping
- Amusement Parks and provincial park destinations
- At home bartender creating potential new drinks and practicing classic ones too. Pouring methods, making the perfect drink experience by being at my optimal performance filled with basic knowledge.
References
References available upon request.
Timeline
Prep Cook/ Restaurant Food Server
Karra's Way Restaurant and Bar
05.2022 - 06.2023
Restaurant Food Server
Flying Jays Fish & Chips
04.2019 - 03.2020
Some College (No Degree) - Hotel/Restaurant Management
Loyalist College of Applied Arts And Technology