Shannon Ambrose
San Francisco
Summary
Customer-focused Resident Relations Associate with proven experience in issue resolution and daily operations support. Strong communication skills and a collaborative approach contribute to consistently positive resident experiences. Committed to delivering excellent service and enhancing community satisfaction.
Overview
3
3
years of professional experience
Work History
Resident Relations Associate
Action Property Management
San Francisco
06.2024 - Current
- Receive, label, organize, and audit packages for accurate distribution.
- Greet and assist residents and guests, maintaining a welcoming and professional environment.
- Conduct regular rounds to monitor safety and building security.
- Answer phone calls, and respond to resident inquiries in a timely manner.
- Direct visitors to local destinations, or connect them with the sales team as needed.
Recreation Leader
San Francisco Recreation & Parks Department
San Francisco
08.2022 - 08.2024
- Supervised students during academic year and summer program, ensuring their well-being and engagement.
- Facilitated safe school pickups and transitions to program site for all participants.
- Provided structured academic support, assisting with homework and enhancing learning outcomes.
- Prepared and served healthy snacks in accordance with nutrition guidelines.
- Led extracurricular activities, including arts and crafts, fostering creativity among students.
- Managed recreational activities such as soccer practices and swimming lessons, promoting physical fitness.
- Ensured student safety during on- and off-site field trips at all times.
- Performed administrative functions, managing documents and submitting daily reports efficiently.
Education
Associates -
City College of San Francisco
San Francisco, CASkills
- Customer service excellence
- Conflict resolution strategies
- Team collaboration
- Safety monitoring
- Effective communication
- Time management
Languages
Chinese (Cantonese)
Limited
References
References available upon request.
Timeline
Resident Relations Associate
Action Property Management
06.2024 - Current
Recreation Leader
San Francisco Recreation & Parks Department
08.2022 - 08.2024
Associates -
City College of San Francisco
Similar Profiles
STEVIE JETER FLORENCIOSTEVIE JETER FLORENCIO
Front Desk Associate at Action Property ManagementFront Desk Associate at Action Property Management
JOHN GARCIAJOHN GARCIA
Community Manager at Action Property ManagementCommunity Manager at Action Property Management
Magnolia PlascenciaMagnolia Plascencia
Community Manager at Action Property Management Inc.Community Manager at Action Property Management Inc.
M. Sean SilverM. Sean Silver
Tour Guide at Dylan's ToursTour Guide at Dylan's Tours
Ava Hult-FalkAva Hult-Falk
Babysitter at Mar GudimBabysitter at Mar Gudim