Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Languages
Personal Information
Timeline
Generic

Shannon Ahmed

Toronto,Canada

Summary

Dedicated student with a strong commitment to learning and developing skills in psychology. Driven to make valuable contributions to any team. Self-directed and energetic approach consistently delivers superior performance, whether working independently or in collaborative environments. Ability to work autonomously allows for taking initiative and completing tasks efficiently. Collaborative nature enables effective contribution to group projects.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Suite Runner

Aramark
04.2022 - Current
  • Delivered alcohol to suites that requested them
  • Pre-opened alcohol when entering the suite
  • Ensure guests' contentment and delight by delivering exceptional service that exceeds their expectations.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Wedding Photographer

Privately Owned Company
01.2018 - Current
  • Excellent communication skills
  • Ability to work under pressure.
  • Directed wedding guests to pose for photographs.
  • Photographed high-quality images for various print and digital projects.

Scare Actor

Canada's Wonderland
09.2022 - 09.2023
  • Skilled in creating unforgettable experiences for visitors to Canada's Wonderland.
  • Improvised character presentation and conversations with guests to provide immersive experience.
  • Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
  • Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.

Guest Service Representative

CN Tower
03.2022 - 10.2022
  • Had excellent team management because we worked as one cohesive unit in the entire tower
  • Engaging with guests' inquiries and seamlessly fulfilling accommodation requests.
  • Managed elevator operations seamlessly while providing guests with comprehensive information
  • Welcome guests to the 360 Restaurant with a warm and confident greeting, guaranteeing an exceptional and unforgettable dining experience.

Gatekeeper

Distillery District
11.2021 - 11.2022
  • Infused the holiday season's magic by warmly greeting guests with the Christmas Spirit and uplifting their mood right at the entrance
  • Scanned tickets on ticketed days
  • Expertly managed challenging situations on high-demand days, successfully resolving customer issues and ensuring satisfaction

Education

Bachelor of Arts - Psychology And Philosophy

York University
Toronto, ON
04.2027

Skills

  • Guest Relations Management
  • Beverage Preparation
  • Performance Improvement
  • Complaint resolution
  • Product Knowledge
  • Visitor screening
  • Patrol procedures
  • Documentation verification
  • Emergency Response
  • Child monitoring
  • Reliability
  • Deadline Management
  • Decision-making skills
  • Safety Requirements
  • Child CPR and First Aid
  • CPR/First Aid certified
  • Injury Prevention
  • CPR and AED
  • Team building

Accomplishments

  • Achieved Standard First Aid CPR-C/AED certification by completing the online and in-person exam accurately and efficiently.
  • Achieved TCPS 2: CORE-2022 by completing the online exam accurately and efficiently.
  • Authored an article highlighting the global learning experiences of students at York University outside of Canada. The article has been published on the school's website.
  • Performed at Massey Hall in front of thousands for my concert as a professional trumpet player

Certification

  • Customer Service Micro-Credentials - 2026
  • Standard First Aid CPR-C/AED - 2026
  • Safety Food Handlers Certificate - 2027
  • Smart Serve - 2028
  • TCPS 2: CORE-2022 - 2029

Languages

French
Limited Working
Bengali
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Japanese
Elementary

Personal Information

I am an accomplished musician proficient in playing five instruments, with one of them at a professional level. My expertise includes a deep understanding of music theory and practical skills. I have showcased my talent at prestigious venues such as Massey Hall and various churches. Furthermore, I have successfully mentored aspiring young musicians in music theory and trumpet techniques.

Timeline

Scare Actor

Canada's Wonderland
09.2022 - 09.2023

Suite Runner

Aramark
04.2022 - Current

Guest Service Representative

CN Tower
03.2022 - 10.2022

Gatekeeper

Distillery District
11.2021 - 11.2022

Wedding Photographer

Privately Owned Company
01.2018 - Current

Bachelor of Arts - Psychology And Philosophy

York University
Shannon Ahmed