Shannika Pradhana

Boston Pizza

11.2022 - Current

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Complied with food safety and food hygiene regulations to safeguard public health.