Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shanniel Lawrence

Queenston,ON

Summary

Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Home Health Aide

Best Companion Homecare Services
10.2022 - Current


  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Server

Mr. Rowe's Restaurant
09.2017 - 10.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server-Part Time

Embassy Suite Hotel
04.2016 - 06.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Breakfast Server

Best Western Hotel
04.2016 - 04.2017
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Cooked and served made-to-order omelets, french toast and pancakes.

Education

Nursing Assistant

Amazing Grace CNA Training School
New York
04.2024

Home Health Aide

IDBAN's Institute of Vocational Training
New York
10.2020

High School Diploma -

Holmwood Technical High School
Spalding, Jamaica
06.2011

Skills

  • Patient Care
  • Meal Preparation
  • Personal Hygiene Assistance
  • Feeding Assistance
  • Appointment Scheduling
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Exceptional communication
  • POS System Operation

Languages

English
Full Professional

Timeline

Home Health Aide

Best Companion Homecare Services
10.2022 - Current

Server

Mr. Rowe's Restaurant
09.2017 - 10.2020

Server-Part Time

Embassy Suite Hotel
04.2016 - 06.2017

Breakfast Server

Best Western Hotel
04.2016 - 04.2017

Nursing Assistant

Amazing Grace CNA Training School

Home Health Aide

IDBAN's Institute of Vocational Training

High School Diploma -

Holmwood Technical High School

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Shanniel Lawrence