Shannie Plante

Experienced Operations Service Specialist in the insurance industry. Solid team player with a positive demeanor and proven skills in building client relationships. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Proficient in independent decision-making and sound judgment. Dedicated to enhancing employee engagement and performance. Articulate, energetic, and results-oriented with a passion for developing relationships and growing businesses.

Efficient with exceptional customer service and support. Leveraged problem-solving skills to improve service delivery and customer satisfaction. Expertise in conflict resolution and effective communication.

Dynamic individual with hands-on experience in Call Centre and Operations. Strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

• French
• English

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Achieved multiple tasks by completing them with accuracy and efficiency.
• Recognized by customers and my supervisor for expedient and effective service.
• Documented and resolved issues which led to an happy customer.

At Manulife (2023)

Shannie, your dedication to your work and your willingness to provide quality customer service have contributed to your success so far. Over the past couple of months, you've achieved incredible statistics and even offered to shadow new hires over the phone. This was a great experience, as you embraced the idea of sharing your knowledge with others. Although you continued to work hard every day, you never stopped being there for your colleagues. You worked diligently and succeeded in reducing the number of accuracy and compliance errors, which clearly shows how much you live up to Manulife's values. You have openly stated that you would like to become a trainer, as you greatly appreciated the experience you gained during call shadowing. With this mindset, you'll easily achieve your goal, and I'll be sure to provide you with guidance from the management side to help you get there. Your willingness to learn and be able to make the necessary adjustments has been key to your success, and you're making sure that your presence is felt in a positive and beneficial way for our team. Month after month, I have monitored your progress and I know this is only the beginning of a long and fruitful journey at Manulife. I've been very impressed by the way you take ownership of your work cases and by your ability not to let it overwhelm you, which is a great skill. - Adonis Fuki

Your hard work and dedication have paid off - you're one of our team's first contest winners - congratulations and good luck for the month ahead. - Adonis Fuki

Everyone has contributed to my growth and I wanted to thank them. - Kim Chapman

Thank you for your team spirit. You always take the time to answer our questions in the chat, despite the fact that you have your own calls! You deserve to go very far. - Véronique Gbikpi

Thank you for being able to help us by answering the majority of our questions regarding coverages and procedures. You have a lot of energy, enthusiasm and talent! You're going to go far! - David Tri Nguyen

At Manulife (2024)

Congratulations on being nominated for a 2024 Star of Excellence award! Your nomination was a testament to the ways in which you’re connecting with our purpose, living our values, achieving new levels of performance, and moving with speed to raise the bar for what extraordinary looks like. 2023 was a milestone year for Manulife and, with so many colleagues contributing to that, the selection process this year was difficult. Please know that your efforts to go above and beyond in making decisions easier and lives better made a huge impact on our winning team. I can’t wait to see you carry that energy, dedication and tenacity forward in the year ahead. - Roy Gori

I'd like to thank you for everything you've done for our customers, and I look forward to a most successful year in 2024. - Adonis Fuki

Thanks Shannie for all the support and the amazing colleague you have been for me. I really appreciated the help you gave me throughout our time as teammate and hopefully you're still there for me if I have questions in the future.- Alexandre Rondeau Gagnon

It was such a pleasure to have you in my team, you have always been supportive, friendly and patient with everyone. Always taking the time despite having calls to answer questions and help everyone. I wish you all the best, you deserve it! - Véronique Gbikpi

Since the first time we got to know each other, you were always the one with full of joy and friendly, your leadership is recognized and well appreciated. You deserve a promotion - Daniel Lath

Always want to learn more and do more ! I am convinced that with your attitude, you will be very successful ! Keep going ! - Abraham Guimbi-Mounguellet

We had the opportunity to listen with Shannie today and it was a great pleasure. She did a great job showing us the KAs and going over everything step by step, looking forward to seeing how she grows in ML and how she continues to help others grow. - Saleem Subratee

Thank you Shannie for always helping with a smile and for your patience. - Samantha Nolin

Thank you for always being there when I need help, your help is precious to me. - Josée Lalande

Shannie, you have been with the team such a short time and your persistance/knowledge has been so valuable. You have been a great contributor to the Collaboration team with your obsession of "getting it done together". Thank you - Cheryl Churchill

I would like to take a moment to acknowledge and commend your hard work and dedication to our team, clients, and members. Thank you for all that you do; your efforts are truly appreciated! - Janet Scheffler

Quick thank you to Shannie for jumping in on a last minute call with the client and answering all their financial questions. The client expressed how happy they were after the call and praised Shannie for providing some clarity. Thank you again! - Shana Shakur

Thank you Shannie for being an All-Star! You are always keen to dig in and help investigate and I love that you reach out with updates. A quick call really helps to move things along and resolve inquiries quickly. Thanky you for making the time! I truly appreciate your insight and drive to make it right for our customers. Thank you for all you do Shannie, I look forward to 'getting it done together' in 2025. - Erin Arnold

Thank you Shannie for an amazing 2024! I am so proud of your accomplishments and putting up with me training and mentoring you for several hours every day since joining my team. I know it was intense information overload but you have been amazing to train and work with. I can rely on you when I am off to monitor and jump into my ongoing inquiries, and you are a reliable member of my team. Keep up the great work as we grow together in 2025. - Fytoulla Agelakos

• Obsess about customers
• Do the right thing
• Think Big
• Get it done together
• Own it
• Share your humanity
• Being better, everyday