Shannie Plante

Knowledgeable and dedicated bilingual customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Achieved multiple tasks by completing them with accuracy and efficiency.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Recognized by customers and my supervisor for expedient and effective service.
• Documented and resolved issues which led to an happy customer.
• Collaborated with team of claims in the development of claims processing/adjusting.

At Manulife

-2023

Shannie, your dedication to your work and your willingness to provide quality customer service have contributed to your success so far. Over the past couple of months, you've achieved incredible statistics and even offered to shadow new hires over the phone. This was a great experience, as you embraced the idea of sharing your knowledge with others. Although you continued to work hard every day, you never stopped being there for your colleagues. You worked diligently and succeeded in reducing the number of accuracy and compliance errors, which clearly shows how much you live up to Manulife's values. You have openly stated that you would like to become a trainer, as you greatly appreciated the experience you gained during call shadowing. With this mindset, you'll easily achieve your goal, and I'll be sure to provide you with guidance from the management side to help you get there. Your willingness to learn and be able to make the necessary adjustments has been key to your success, and you're making sure that your presence is felt in a positive and beneficial way for our team. Month after month, I have monitored your progress and I know this is only the beginning of a long and fruitful journey at Manulife. I've been very impressed by the way you take ownership of your work cases and by your ability not to let it overwhelm you, which is a great skill. - Adonis Fuki

Your hard work and dedication have paid off - you're one of our team's first contest winners - congratulations and good luck for the month ahead. - Adonis Fuki

-2024

Congratulations on being nominated for a 2024 Star of Excellence award! Your nomination was a testament to the ways in which you’re connecting with our purpose, living our values, achieving new levels of performance, and moving with speed to raise the bar for what extraordinary looks like. 2023 was a milestone year for Manulife and, with so many colleagues contributing to that, the selection process this year was difficult. Please know that your efforts to go above and beyond in making decisions easier and lives better made a huge impact on our winning team. I can’t wait to see you carry that energy, dedication and tenacity forward in the year ahead. - Roy Gori

I'd like to thank you for everything you've done for our customers, and I look forward to a most successful year in 2024. - Adonis Fuki

Thanks Shannie for all the support and the amazing colleague you have been for me. I really appreciated the help you gave me throughout our time as teammate and hopefully you're still there for me if I have questions in the future.- Alexandre Rondeau Gagnon

It was such a pleasure to have you in my team, you have always been supportive, friendly and patient with everyone. Always taking the time despite having calls to answer questions and help everyone. I wish you all the best, you deserve it! - Véronique Gbikpi

Since the first time we got to know each other, you were always the one with full of joy and friendly, your leadership is recognized and well appreciated. You deserve a promotion - Daniel Lath

Always want to learn more and do more ! I am convinced that with your attitude, you will be very successful ! Keep going ! - Abraham Guimbi-Mounguellet

We had the opportunity to listen with Shannie today and it was a great pleasure. She did a great job showing us the KAs and going over everything step by step, looking forward to seeing how she grows in ML and how she continues to help others grow. - Saleem Subratee