Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannett Walcott

Winnipeg,MB

Summary

  • Network Engineer with 10+ years of collective experience integrating, designing, maintaining, and managing a large-scale network infrastructure and networking solutions.
  • Maintained and operated core network with over 50 enterprise-grade routers and switches, over 60 network
    edge devices, and 10 perimeter firewall devices.
  • Experienced in setting up and managing Cisco AnyConnect for remote access to corporate assets.
  • Proficient in configuring and troubleshooting Cisco firewalls and routers, with extensive hands-on experience in configuring Cisco ASA.
  • Possess up-to-date knowledge of Cisco ASA features, including advanced malware protection, security services, and geofencing.
  • Demonstrated expertise in designing and operating large-scale resilient, high-availability network services.
    Proficient in common routing protocols, especially OSPF, and comfortable with UNIX System Administration.
  • Created and implemented a team documentation system to record all aspects of the network including
    network diagrams, procedures, and resolutions from troubleshooting issues.
  • Demonstrated effective team leading and time management skills by consistently delivering projects on
    time and championing team members to work together effectively, increasing and maintaining team
    cohesion and productivity.
  • Communicates effectively and diplomatically with both internal and external stakeholders through a
    collaborative, team-oriented approach. Ability to quickly assess situations, re-prioritize tasks, and manage
    time effectively.
  • Holds a Bachelor's Degree in Information Technology; a post-degree Diploma in Project Management,
    from the University of Winnipeg, multi-vendor certification including Cisco CCNP, Microsoft Azure,
    VMWare Data-Center Virtualization, and Checkpoint Security Administrator.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Solution Specialist

WBM Technologies
01.2024 - Current
  • Collaborate with stakeholders to understand business needs and translate them into effective technology solutions.
  • Design scalable and secure architectures that encompass various technology services, ensuring high availability, fault tolerance, and disaster recovery.
  • Define and implement infrastructure components, including networks, servers / virtual machines, and cloud technologies. Determine appropriate sizing and configurations to optimize performance and cost efficiency.
  • Serve as a subject matter expert on endpoint management technology solutions, providing guidance and recommendations to stakeholders and development teams. Collaborate with cross-functional teams to align technology strategies with business goals and ensure successful project delivery.
  • Collaborate with stakeholders to understand business needs and translate them into effective technical solutions.
  • Design, install, configure, and troubleshoot network infrastructure, server infrastructure, and cloud services and solutions.
  • Implement robust security measures and adhere to compliance requirements for network environments.
  • Design and configure network security and monitoring solutions to protect sensitive data and prevent unauthorized access.
  • Coordinated seamless integration of third-party applications into existing systems, ensuring minimal disruption to end-users while maximizing solution benefits.
  • Championed adoption of industry best practices within the organization, leading to improved efficiency and performance levels by 95%.
  • Increased client satisfaction by developing and implementing customized solutions for their specific needs.

Senior Network Engineer

Digicel Group
03.2019 - 12.2023
  • Managed the company's network infrastructure across 32 Caribbean countries and maintained all major network elements, resulting in 99.99% network availability
  • Deployed LAN, WAN, and Wireless Networks consistent with industry standards, resulting in the growth and broader scalability of Digicel's IP network
  • Configured and installed Cisco Meraki Wi-Fi solution across all corporate offices, improving Wi-Fi accessibility and security of user access network.
  • Installed and configured Cisco ASA firewalls for corporate customers, introducing advanced protection features, security services, and geofencing.
  • Migrated EOL firewall solution to Check Point NGFW orchestrated hyper-scale architecture, resulting in more robust and improved operation across all firewalls.
  • Deployed multi-vendor internet caches (Google, Facebook, and Netflix) in local markets, resulting in a 25% reduction in international link bandwidth
  • Ensured the rapid resolution of all service-affecting faults on the IP network, as stipulated in service-level agreements
  • Collaborated with Tier 3 Service providers to configure internet exchanges and IP transit points, which resulted in a 40% increase in business and services reach-ability for the organization
  • Managed and led technical projects across multiple geographies in networking, planning, engineering, and development, resulting in the successful roll-out of new networking solutions within budget and on time
  • Monitored network activities to detect and resolve operational and security issues quickly.
  • Led planning and technical design activities for routine operations and special projects.
  • Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.

IOT Engineer

Digicel Group
02.2018 - 02.2019
  • Designed and implemented autonomous Internet and IP/Data networks to support business and customer needs
  • Oversaw the administration of all IoT/M2M platforms, resulting in seamless operation and maintenance of the IoT application suite
  • Ensured all systems and network elements were designed and implemented with the appropriate level of security, consistent with enterprise security policy
  • Developed the company's IoT IP infrastructures and applications, successfully meeting the company's business strategy, customer management, and next-generation networks
  • Conducted thorough testing and validation of IoT devices, guaranteeing that quality assurance standards were met.

Network Operation Centre Engineer

Digicel Group
05.2015 - 01.2018
  • Monitored IPTV, IP CORE, and GPON/DWDM network infrastructure, resulting in 95% accuracy in faults that are identified and escalated to 1st line engineers
  • Coordinated troubleshooting and resolution efforts between field engineers, customers, and core network engineers
  • Acknowledge and investigate assigned tickets and faults on nodes with a 90% success rate in resolving all assigned items.
  • Performed acceptance testing of newly installed network elements and wired circuits for all nodes, as well as every new and upgraded site

Education

Diploma - Project Management

Project Management Diploma
08-2023

Bachelor of Science - Computer And Information Systems

University of The Commonwealth Caribbean
06-2017

Skills

  • Linux/ Unix Administration
  • Layer-2/3 protocols
  • Network configuration
  • Strong troubleshooting skills
  • Documentation writing
  • Technical solutions development
  • Wireless networking proficiency
  • Remote Access and Endpoint Solutions
  • Network Monitoring and Analysis Tools
  • Firewall Administration
  • Vendor Agnostic - Cisco, Juniper, Aruba, checkpoint, Sophos
  • Linux/ Unix Administration
  • Identity and Access management
  • Cloud Administration

Certification

  • Microsoft Certified, Azure Fundamentals - Microsoft.
  • VMware Certified Professional – Datacenter Virtualization.
  • Cisco Certified Design Associate (CCDA) - Cisco Systems.
  • Cisco Certified Network Professional - Cisco Systems.
  • Cisco Certified Specialist - Enterprise Core - Cisco Systems.
  • Cisco Certified Specialist - Advanced Infrastructure Implementation
  • Microsoft Certified, Azure Security Engineer Associate - Microsoft.
  • Aruba Accredited SD - WAN Professional - Aruba Networks.
  • Microsoft Certified: Azure Developer Associate - Microsoft.
  • Sophos Firewall v21.0 Certified Architect

Timeline

Solution Specialist

WBM Technologies
01.2024 - Current

Senior Network Engineer

Digicel Group
03.2019 - 12.2023

IOT Engineer

Digicel Group
02.2018 - 02.2019

Network Operation Centre Engineer

Digicel Group
05.2015 - 01.2018

Bachelor of Science - Computer And Information Systems

University of The Commonwealth Caribbean

Diploma - Project Management

Project Management Diploma

Similar Profiles

CREATE PROFILE
Shannett Walcott