Shannett Walcott
Winnipeg,MB
Summary
- Network Engineer with 10+ years of collective experience integrating, designing, maintaining, and managing a large-scale network infrastructure and networking solutions.
- Maintained and operated core network with over 50 enterprise-grade routers and switches, over 60 network
edge devices, and 10 perimeter firewall devices. - Experienced in setting up and managing Cisco AnyConnect for remote access to corporate assets.
- Proficient in configuring and troubleshooting Cisco firewalls and routers, with extensive hands-on experience in configuring Cisco ASA.
- Possess up-to-date knowledge of Cisco ASA features, including advanced malware protection, security services, and geofencing.
- Demonstrated expertise in designing and operating large-scale resilient, high-availability network services.
Proficient in common routing protocols, especially OSPF, and comfortable with UNIX System Administration. - Created and implemented a team documentation system to record all aspects of the network including
network diagrams, procedures, and resolutions from troubleshooting issues. - Demonstrated effective team leading and time management skills by consistently delivering projects on
time and championing team members to work together effectively, increasing and maintaining team
cohesion and productivity. - Communicates effectively and diplomatically with both internal and external stakeholders through a
collaborative, team-oriented approach. Ability to quickly assess situations, re-prioritize tasks, and manage
time effectively. - Holds a Bachelor's Degree in Information Technology; a post-degree Diploma in Project Management,
from the University of Winnipeg, multi-vendor certification including Cisco CCNP, Microsoft Azure,
VMWare Data-Center Virtualization, and Checkpoint Security Administrator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Solution Specialist
WBM Technologies
01.2024 - Current
- Collaborate with stakeholders to understand business needs and translate them into effective technology solutions.
- Design scalable and secure architectures that encompass various technology services, ensuring high availability, fault tolerance, and disaster recovery.
- Define and implement infrastructure components, including networks, servers / virtual machines, and cloud technologies. Determine appropriate sizing and configurations to optimize performance and cost efficiency.
- Serve as a subject matter expert on endpoint management technology solutions, providing guidance and recommendations to stakeholders and development teams. Collaborate with cross-functional teams to align technology strategies with business goals and ensure successful project delivery.
- Collaborate with stakeholders to understand business needs and translate them into effective technical solutions.
- Design, install, configure, and troubleshoot network infrastructure, server infrastructure, and cloud services and solutions.
- Implement robust security measures and adhere to compliance requirements for network environments.
- Design and configure network security and monitoring solutions to protect sensitive data and prevent unauthorized access.
- Coordinated seamless integration of third-party applications into existing systems, ensuring minimal disruption to end-users while maximizing solution benefits.
- Championed adoption of industry best practices within the organization, leading to improved efficiency and performance levels by 95%.
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
Senior Network Engineer
Digicel Group
03.2019 - 12.2023
- Managed the company's network infrastructure across 32 Caribbean countries and maintained all major network elements, resulting in 99.99% network availability
- Deployed LAN, WAN, and Wireless Networks consistent with industry standards, resulting in the growth and broader scalability of Digicel's IP network
- Configured and installed Cisco Meraki Wi-Fi solution across all corporate offices, improving Wi-Fi accessibility and security of user access network.
- Installed and configured Cisco ASA firewalls for corporate customers, introducing advanced protection features, security services, and geofencing.
- Migrated EOL firewall solution to Check Point NGFW orchestrated hyper-scale architecture, resulting in more robust and improved operation across all firewalls.
- Deployed multi-vendor internet caches (Google, Facebook, and Netflix) in local markets, resulting in a 25% reduction in international link bandwidth
- Ensured the rapid resolution of all service-affecting faults on the IP network, as stipulated in service-level agreements
- Collaborated with Tier 3 Service providers to configure internet exchanges and IP transit points, which resulted in a 40% increase in business and services reach-ability for the organization
- Managed and led technical projects across multiple geographies in networking, planning, engineering, and development, resulting in the successful roll-out of new networking solutions within budget and on time
- Monitored network activities to detect and resolve operational and security issues quickly.
- Led planning and technical design activities for routine operations and special projects.
- Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
IOT Engineer
Digicel Group
02.2018 - 02.2019
- Designed and implemented autonomous Internet and IP/Data networks to support business and customer needs
- Oversaw the administration of all IoT/M2M platforms, resulting in seamless operation and maintenance of the IoT application suite
- Ensured all systems and network elements were designed and implemented with the appropriate level of security, consistent with enterprise security policy
- Developed the company's IoT IP infrastructures and applications, successfully meeting the company's business strategy, customer management, and next-generation networks
- Conducted thorough testing and validation of IoT devices, guaranteeing that quality assurance standards were met.
Network Operation Centre Engineer
Digicel Group
05.2015 - 01.2018
- Monitored IPTV, IP CORE, and GPON/DWDM network infrastructure, resulting in 95% accuracy in faults that are identified and escalated to 1st line engineers
- Coordinated troubleshooting and resolution efforts between field engineers, customers, and core network engineers
- Acknowledge and investigate assigned tickets and faults on nodes with a 90% success rate in resolving all assigned items.
- Performed acceptance testing of newly installed network elements and wired circuits for all nodes, as well as every new and upgraded site
Education
Diploma - Project Management
Project Management Diploma
08-2023
Bachelor of Science - Computer And Information Systems
University of The Commonwealth Caribbean
06-2017
Skills
- Linux/ Unix Administration
- Layer-2/3 protocols
- Network configuration
- Strong troubleshooting skills
- Documentation writing
- Technical solutions development
- Wireless networking proficiency
- Remote Access and Endpoint Solutions
- Network Monitoring and Analysis Tools
- Firewall Administration
- Vendor Agnostic - Cisco, Juniper, Aruba, checkpoint, Sophos
- Linux/ Unix Administration
- Identity and Access management
- Cloud Administration
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft.
- VMware Certified Professional – Datacenter Virtualization.
- Cisco Certified Design Associate (CCDA) - Cisco Systems.
- Cisco Certified Network Professional - Cisco Systems.
- Cisco Certified Specialist - Enterprise Core - Cisco Systems.
- Cisco Certified Specialist - Advanced Infrastructure Implementation
- Microsoft Certified, Azure Security Engineer Associate - Microsoft.
- Aruba Accredited SD - WAN Professional - Aruba Networks.
- Microsoft Certified: Azure Developer Associate - Microsoft.
- Sophos Firewall v21.0 Certified Architect
Timeline
Solution Specialist
WBM Technologies
01.2024 - Current
Senior Network Engineer
Digicel Group
03.2019 - 12.2023
IOT Engineer
Digicel Group
02.2018 - 02.2019
Network Operation Centre Engineer
Digicel Group
05.2015 - 01.2018
Bachelor of Science - Computer And Information Systems
University of The Commonwealth Caribbean
Diploma - Project Management
Project Management Diploma
Similar Profiles
Jennie BryantJennie Bryant
Leader, Technology Experience & Enablement at WBM TechnologiesLeader, Technology Experience & Enablement at WBM Technologies
Shannett WalcottShannett Walcott
Solution Specialist at WBM TechnologiesSolution Specialist at WBM Technologies
Gaurav ModiGaurav Modi
Systems Analysts II at WBM TECHNOLOGIESSystems Analysts II at WBM TECHNOLOGIES
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises
Adefolabi OdunaiyaAdefolabi Odunaiya
X Ads Specialist at Teleperformance (X Program)X Ads Specialist at Teleperformance (X Program)