Shannett Walcott
Winnipeg,Canada
Summary
- Network Engineer with 9+ years of collective experience integrating, designing, maintaining and managing a large-scale network infrastructure and networking solutions.
- Maintained and operated core network with over 50 enterprise-grade routers and switches, over 60 network edge devices and 10 perimeter firewall devices.
- Designed and provisioned network services for corporate customers, provided VOIP, Direct Internet, Layer 2/3 MPLS VPN Services and S2S tunnels. Configure, manage and administer firewall services across multi-vendor firewall including Checkpoint, Fortinet and Palo Alto. Created and implemented a team documentation system to record all aspects of the network including network diagrams, procedures, and resolutions from troubleshooting issues.
- Demonstrated effective team leading and time management skills by consistently delivering projects on time and championing team members to work together effectively, increasing and maintaining team cohesion and productivity.
- Holds a Bachelor’s Degree in Information Technology; a post-degree Diploma in Project Management, from the University of Winnipeg PACE, multi-vendor certification including Cisco CCNP, Microsoft Azure, VMWare Data-Centre Virtualization and Checkpoint Security Administrator.
Overview
9
9
years of professional experience
Work History
ICT Consultant, Network Architecture
EPIC, A Bellmts Company
09.2023 - Current
- Collaborate with clients to gather and analyze their business needs, translating them into comprehensive network solutions
- Develop detailed network architecture plans, considering scalability, reliability, and security aspects
- Conduct thorough assessments of existing network infrastructures to identify areas for improvement
- Create and maintain detailed documentation of network architectures, configurations, and changes
- Evaluate and select appropriate network hardware and software vendors in alignment with client needs
- Manage end-to-end project lifecycles, from initial planning to implementation and post-implementation support
- Ensure projects are delivered on time and within budget, meeting or exceeding client expectations.
Senior Network Engineer
Digicel Group
05.2015 - 08.2023
- Managed the company’s network infrastructure across 32 Caribbean countries and maintained all major network elements, resulting in 99.99% network availability
- Deployed LAN, WAN and Wireless Networks consistent with industry standards resulting in the growth and wider scalability of the Digicel IP network
- Configured and installed Cisco Meraki Wi-Fi solution across all corporate offices improving Wi-Fi accessibility and security of user access network
- Migrated EOL firewall solution to Checkpoint NGFW orchestrated hyper-scale architecture resulting in more robust and improved operation across all firewalls
- Deployed multi-vendor internet caches (Google, Facebook, and Netflix) in local markets resulting in a 25% reduction in international link bandwidth
- Ensured the rapid resolution of all service-affecting faults on the IP network, as stipulated in service-level agreements
- Collaborated with Tier 3 Service providers to configure internet exchanges and IP transit points which resulted in a 40% increase in business and services reachability for the organization
- Managed and led technical projects across multiple geographies, in networking, planning, engineering and development, resulting in the successful roll-out of new networking solutions within budget and on time.
IoT Engineer
Digicel Group
02.2018 - 02.2019
- Designed and implemented autonomous Internet and IP/Data networks to support business and customer needs
- Oversaw the administration of all IoT/M2M platforms, resulting in seamless operation and maintenance of the IoT application suite
- Ensured all systems and network elements were designed and implemented with the appropriate level of security, consistent with enterprise security policy
- Developed the company’s IoT IP infrastructures and applications, successfully meeting the company’s business strategy, customer management and next-generation networks.
Network Operating Centre Engineer
Digicel Group
05.2015 - 01.2018
- Monitored IPTV, IP CORE, and GPON/DWDM network infrastructure, resulting in 95% accuracy in faults that are identified and escalated to 1st line engineers
- Coordinated troubleshooting and resolution efforts between field engineers, customers and core network engineers
- Acknowledged and investigate assigned tickets and faults on nodes with a 90% success rate in resolving all assigned items
- Performed acceptance testing of newly installed network elements and wired circuits for all nodes and every new and upgraded site.
Education
Project Management Diploma - Project Management - Information Technology
The University of Winnipeg
Winnipeg, MB08.2023
Management Certificate - Management
The University of Winnipeg PACE
Winnipeg, MB09.2022
Bachelor of Science - Information Technology
University of The Commonwealth Caribbean
Kingston Jamaica07.2016
Skills
- Network Services - LAN, WAN, BGP, MPLS, QOS, GPON, DWDM, TCP/IP, SNMP, IP SLA, MPLS, L2 /L3VPN, VOIP, OSPF, IOS XR, IOS XE, NXOS, Remote VPN, S2S VPN
- Network Analysis & Management tools - CACTI, SolarWinds, Splunk
- Cloud & Virtualization – Azure, VMWare
- Firewall Administration - Checkpoint, ASA, Palo Alto, Fortinet
- Infrastructure Services -DNS, NTP, TACACS, DHCP and RADIUS
- Operating Systems - Windows, Linux, Unix
- Configuration Management
- Requirements Gathering
- Project Management
Certifications
- Aruba Accredited SD - WAN Professional - November 2023
- Developing Applications and Automating Workflows using Cisco Platforms - July 2021
- Microsoft Certified: Azure Security Engineer Associate - January 2021
- Microsoft Azure Fundamentals - January 2021
- VMware Certified Professional Datacentre Virtualization (VCP6-DCV) - August 2019
- Palo Alto Networks Accredited Configuration Engineer - February 2019
- (CCNP) Enterprise Routing and Switching - April 2018
- (CCDA) Cisco Certified Design Associate - September 2018
- Cisco Certified Specialist Advanced Infrastructure Implementation - July 2018
- Cisco Certified Specialist Enterprise Core - April 2018
Timeline
ICT Consultant, Network Architecture
EPIC, A Bellmts Company
09.2023 - Current
IoT Engineer
Digicel Group
02.2018 - 02.2019
Senior Network Engineer
Digicel Group
05.2015 - 08.2023
Network Operating Centre Engineer
Digicel Group
05.2015 - 01.2018
Project Management Diploma - Project Management - Information Technology
The University of Winnipeg
Management Certificate - Management
The University of Winnipeg PACE
Bachelor of Science - Information Technology
University of The Commonwealth Caribbean
Similar Profiles
Edwin SuarezEdwin Suarez
Channel Order Management / Broadband Intra at BellMTSChannel Order Management / Broadband Intra at BellMTS
Melany MondorMelany Mondor
Help Desk Specialist at BellMTSHelp Desk Specialist at BellMTS
Carmen AzevedoCarmen Azevedo
Systems Analyst 2 at BellMTSSystems Analyst 2 at BellMTS
Bernice AppiahBernice Appiah
Baker at Hotel Fort GarryBaker at Hotel Fort Garry
Abiodun JeliliAbiodun Jelili
Interim Store Manager (Family Business) at Blenco SupermarketInterim Store Manager (Family Business) at Blenco Supermarket