Shannett Walcott
Winnipeg,MB
Summary
• Network Engineer with 9+ years of collective experience integrating, designing, maintaining, and
managing a large-scale network infrastructure and networking solutions.
• Maintained and operated core network with over 50 enterprise-grade routers and switches, over 60 network
edge devices, and 10 perimeter firewall devices.
• Demonstrated expertise in designing and operating large-scale resilient, high-availability network services.
Proficient in common routing protocols, especially OSPF, and comfortable with UNIX System
Administration.
• Created and implemented a team documentation system to record all aspects of the network including
network diagrams, procedures, and resolutions from troubleshooting issues.
• Demonstrated effective team leading and time management skills by consistently delivering projects on
time and championing team members to work together effectively, increasing and maintaining team
cohesion and productivity.
• Communicates effectively and diplomatically with both internal and external stakeholders through a
collaborative, team-oriented approach. Ability to quickly assess situations, re-prioritize tasks, and manage
time effectively.
• Holds a Bachelor's Degree in Information Technology; a post-degree Diploma in Project Management,
from the University of Winnipeg, multi-vendor certification including Cisco CCNP, Microsoft Azure,
VMWare Data-Center Virtualization, and Checkpoint Security Administrator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Solution Specialist
WBM Technologies
01.2024 - Current
- Collaborate with stakeholders to understand business needs and translate them into effective technology solutions.
- Design scalable and secure architectures that encompass various technology services, ensuring high availability, fault tolerance, and disaster recovery.
- Define and implement infrastructure components, including networks, servers / virtual machines, and cloud technologies. Determine appropriate sizing and configurations to optimize performance and cost efficiency.
- Serve as a subject matter expert on endpoint management technology solutions, providing guidance and recommendations to stakeholders and development teams. Collaborate with cross-functional teams to align technology strategies with business goals and ensure successful project delivery.
- Collaborate with stakeholders to understand business needs and translate them into effective technical solutions.
- Design, install, configure, and troubleshoot network infrastructure, server infrastructure, and cloud services and solutions.
- Implement robust security measures and adhere to compliance requirements for network environments.
- Design and configure network security and monitoring solutions to protect sensitive data and prevent unauthorized access.
- Coordinated seamless integration of third-party applications into existing systems, ensuring minimal disruption to end-users while maximizing solution benefits.
- Championed adoption of industry best practices within the organization, leading to improved efficiency and performance levels by 95%.
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
Senior Network Engineer
Digicel Group
03.2019 - 12.2023
- Managed the company's network infrastructure across 32 Caribbean countries and maintained all major network elements, resulting in 99.99% network availability
- Deployed LAN, WAN, and Wireless Networks consistent with industry standards, resulting in the growth and broader scalability of Digicel's IP network
- Configured and installed Cisco Meraki Wi-Fi solution across all corporate offices, improving Wi-Fi accessibility and security of user access network
- Migrated EOL firewall solution to Check Point NGFW orchestrated hyper-scale architecture, resulting in more robust and improved operation across all firewalls.
- Deployed multi-vendor internet caches (Google, Facebook, and Netflix) in local markets, resulting in a 25% reduction in international link bandwidth
- Ensured the rapid resolution of all service-affecting faults on the IP network, as stipulated in service-level agreements
- Collaborated with Tier 3 Service providers to configure internet exchanges and IP transit points, which resulted in a 40% increase in business and services reach-ability for the organization
- Managed and led technical projects across multiple geographies in networking, planning, engineering, and development, resulting in the successful roll-out of new networking solutions within budget and on time
- Monitored network activities to detect and resolve operational and security issues quickly.
- Led planning and technical design activities for routine operations and special projects.
- Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
IOT Engineer
Digicel Group
02.2018 - 02.2019
- Designed and implemented autonomous Internet and IP/Data networks to support business and customer needs
- Oversaw the administration of all IoT/M2M platforms, resulting in seamless operation and maintenance of the IoT application suite
- Ensured all systems and network elements were designed and implemented with the appropriate level of security, consistent with enterprise security policy
- Developed the company's IoT IP infrastructures and applications, successfully meeting the company's business strategy, customer management, and next-generation networks
- Conducted thorough testing and validation of IoT devices, guaranteeing that quality assurance standards were met.
Network Operation Centre Engineer
Digicel Group
05.2015 - 01.2018
- Monitored IPTV, IP CORE, and GPON/DWDM network infrastructure, resulting in 95% accuracy in faults that are identified and escalated to 1st line engineers
- Coordinated troubleshooting and resolution efforts between field engineers, customers, and core network engineers
- Acknowledge and investigate assigned tickets and faults on nodes with a 90% success rate in resolving all assigned items.
- Performed acceptance testing of newly installed network elements and wired circuits for all nodes, as well as every new and upgraded site
Education
Diploma - Project Management
Project Management Diploma
University Of Winnipeg08-2023
Bachelor of Science - Computer And Information Systems
University of The Commonwealth Caribbean
Kingston, JA06-2017
Skills
- Linux/ Unix Administration
- CISCO, Juniper, Aruba, checkpoint
- Firewall Management
- Network Monitoring and Analysis Tools
- DNS implementation
- Wireless networking proficiency
- Technical solutions development
- Documentation writing
- Strong troubleshooting skills
- Network configuration
- Layer-2/3 protocols
- Routing protocols expertise
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft.
- VMware Certified Professional – Datacenter Virtualization.
- Cisco Certified Design Associate (CCDA) - Cisco Systems.
- Cisco Certified Network Professional - Cisco Systems.
- Cisco Certified Specialist - Enterprise Core - Cisco Systems.
- Cisco Certified Specialist - Advanced Infrastructure Implementation
- Microsoft Certified, Azure Security Engineer Associate - Microsoft.
- Aruba Accredited SD - WAN Professional - Aruba Networks.
- Microsoft Certified: Azure Developer Associate - Microsoft.
- Sophos Firewall v21.0 Certified Architect
Timeline
Solution Specialist
WBM Technologies
01.2024 - Current
Senior Network Engineer
Digicel Group
03.2019 - 12.2023
IOT Engineer
Digicel Group
02.2018 - 02.2019
Network Operation Centre Engineer
Digicel Group
05.2015 - 01.2018
Diploma - Project Management
Project Management Diploma
Bachelor of Science - Computer And Information Systems
University of The Commonwealth Caribbean
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