Open To Work
Shannen Sinclair
Leduc,Canada
Work Preference
Summary
Health care leader with over 10 years of experience in healthcare operations, specializing in palliative and complex care. Expertise in leading complex operations, scaling programs, and driving system integration to enhance access, quality, and sustainability. Proven track record in managing specialized care programs across diverse locations, ensuring compassionate, patient-centered care delivery. Skilled in program standardization and quality improvement initiatives within palliative and complex care settings.
Overview
22
22
years of professional experience
Work History
Area Manager, Specialty Programs
North Zone, Assisted Living Alberta
Leduc, AB
11.2021 - Current
- Managed the North Zone Specialty Programs & scaled program capacity from 18 to 82 full-time equivalents, improving system access.
- Managed $16 million operating budget across over 40 service delivery sites.
- Fostered relationships with internal and external partners to enhance service collaboration.
- Provided leadership at provincial and zone-level planning tables to define strategic direction.
- Implemented system-wide initiatives to enhance community and continuing care programs.
- Led interdisciplinary teams in coordinating comprehensive care plans for patients.
Senior Practice Consultant
North Zone, Alberta Health Services
Leduc, Alberta
10.2017 - 11.2021
- Managed the North Zone Clinical Support team & supported with practice standards and implement quality initiatives.
- Collaborated with senior leaders to establish clinical practices and quality benchmarks.
- Led practice improvement initiatives across various healthcare departments.
- Facilitated training sessions on best practices and workflow efficiency for staff.
- Provided guidance on policy implementation and procedural changes.
Clinical Operations Manager, Leduc Home Care
Alberta Health Services
Leduc, Alberta
10.2016 - 10.2017
- Managed the Leduc, Devon & Thorsby Home care teams & supported with clinical operations.
- Coordinated patient flow activities to align with provincial standards and quality initiatives.
- Managed budgets and allocated resources for clinical projects efficiently.
- Developed and implemented clinical operations processes to ensure policy compliance.
Clinical Coordinator, Fort McMurray Home Care
Alberta Health Services
Fort McMurray, Alberta
10.2014 - 10.2016
- Supervised the Fort McMurray Home Care multidisciplinary team, enhancing collaboration and efficiency.
- Managed scheduling for clinical staff and triage of patient appointments to optimize operations.
- Coordinated patient flow activities in accordance with provincial standards and quality initiatives.
- Developed and maintained clinical protocols and guidelines to ensure best practices.
Case Manager, Fort McMurray Home Care
Alberta Health Services
Fort McMurray, Alberta
09.2009 - 10.2014
- Case Manager with Fort McMurray Home Care, managing a caseload of over 45 patients within integrated home care team.
- Provided direct and individualized nursing care based on best practices.
- Coordinated patient care plans with multidisciplinary healthcare teams to enhance outcomes.
RN, Misericordia Hospital, Emergency Department
Caritas
Edmonton, Alberta
12.2004 - 09.2009
- Registered Nurse at the Misericordia Hospital, providing direct, individualized nursing care to emergency patients following best practices.
- Administered medications and treatments according to established protocols and physician orders.
- Collaborated with multidisciplinary teams to formulate comprehensive care plans for patients.
Education
Certified Health Executive - Leadership
Canadian College of Health Leaders (CCHL)
12-2028
Post-RN BN -
Athabasca University
06-2027
Managing A Unionized Workforce Training -
12.2022
Leading Health & safety in the Workforce Training -
12.2019
RN Diploma -
MacEwan University
12.2004
Skills
- Team leadership and strategic planning
- Financial management and policy implementation
- Process and quality improvement
- Clinical operations oversight
Accomplishments
• Expanded workforce from 18 to 82 FTE
• Led services across 40+ locations
• Improved access to care in underserved populations
• Led services across 40+ locations
• Improved access to care in underserved populations
Executive Competencies
- System & Operational Leadership
- Strategy Execution & Transformation
- Integrated Care Delivery
- Workforce Planning & Optimization
- Financial & Resource Stewardship
- Quality, Safety & Performance Improvement
- Stakeholder & Physician Relationships
- Change Leadership in Complex Environments
Timeline
Area Manager, Specialty Programs
North Zone, Assisted Living Alberta
11.2021 - Current
Senior Practice Consultant
North Zone, Alberta Health Services
10.2017 - 11.2021
Clinical Operations Manager, Leduc Home Care
Alberta Health Services
10.2016 - 10.2017
Clinical Coordinator, Fort McMurray Home Care
Alberta Health Services
10.2014 - 10.2016
Case Manager, Fort McMurray Home Care
Alberta Health Services
09.2009 - 10.2014
RN, Misericordia Hospital, Emergency Department
Caritas
12.2004 - 09.2009
Certified Health Executive - Leadership
Canadian College of Health Leaders (CCHL)
Post-RN BN -
Athabasca University
Managing A Unionized Workforce Training -
Leading Health & safety in the Workforce Training -
RN Diploma -
MacEwan University