- Travel & Navigating New Cultures – Passionate about exploring different cultures and environments, which enhances my adaptability and deepens my understanding of diverse perspectives and global travel trends
- Team Sports – Actively participate in team sports, which strengthens my teamwork, leadership, and communication skills, and helps me thrive in collaborative, fast-paced settings
SHANNEN SIGOUIN
Summary
Professional in the service industry with a track record of delivering high-quality customer experiences. Demonstrating the ability to build strong relationships, and manage high-pressure situations. Skilled in problem-solving, communication, and anticipating client needs. Eager to transition these strengths into a Travel Consultant role, where my expertise in customer service, team leadership, and attention to detail can be effectively applied to supporting corporate clients' travel needs. Known for my adaptability, professionalism, and dedication to delivering high-quality service in every interaction.
Overview
9
9
years of professional experience
Work History
Food and Beverage Server
Donaleigh's Irish Public House
08.2021 - Current
- Deliver high-quality customer service by addressing questions, resolving conflicts, and ensuring customer satisfaction.
- Establish positive relationships with guests and team members using strong interpersonal and communication skills.
- Proactively maximize sale opportunities and increase customer retention rates through upselling and personalized service.
- Promote restaurant offerings and services, enhancing guest experiences and increasing satisfaction.
- Anticipate customer needs and respond accordingly to increase customer satisfaction.
Brand Ambassador
Efex Marketing
09.2021 - 08.2023
- Executed creative and innovative event strategies to engage consumers and promote brand awareness.
- Delivered product knowledge and captured consumer feedback, contributing to effective marketing campaigns.
- Compiled detailed reports for head office, providing insights on event location, demographic reach, and customer engagement.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Food and Beverage Server and Shift Leader
Jack Astor's Bar & Grill
08.2017 - 08.2021
- Led and trained new team members on restaurant protocols, guest expectations, and food handling.
- Regularly submitted required online testing of new feature menus, food items, and promotions.
- Conducted health and safety training to maintain restaurant compliance and support emergency situations.
- Streamlined operations by completing opening and closing duties and managing team performance.
- Consistently met service standards through effective multitasking during peak hours, ensuring customer satisfaction.
ESL Teacher
KNS Language Institute
10.2015 - 12.2016
- Taught English language skills to young learners, fostering a supportive and engaging learning environment.
- Created daily lesson plans for multi-level classes and tailored activities to meet individual student needs.
- Communicated effectively with school staff, ensuring timely responses to concerns and updates on student progress.
Education
Bachelor of Arts - Sociology
University of Western Ontario
London, ON04.2014
Skills
Customer Service Excellence
Communication & Interpersonal Skills
Problem-Solving & Conflict Resolution
Attention to Detail
Team Leadership
Multitasking & Time Management
Adaptability & Quick Learner
Global Distribution System (GDS familiarity)
Sales & Upselling
Interests
Timeline
Brand Ambassador
Efex Marketing
09.2021 - 08.2023
Food and Beverage Server
Donaleigh's Irish Public House
08.2021 - Current
Food and Beverage Server and Shift Leader
Jack Astor's Bar & Grill
08.2017 - 08.2021
ESL Teacher
KNS Language Institute
10.2015 - 12.2016
Bachelor of Arts - Sociology
University of Western Ontario
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