Shannen Meyers
Campbell
Summary
Dynamic and results-driven professional with extensive experience in customer service and event coordination at Jack’s Bar and Restaurant. Proven ability to enhance guest satisfaction through effective communication and upselling techniques, achieving a 60% upsell rate. Skilled in POS operations and staff training, committed to delivering exceptional dining experiences.
Overview
13
13
years of professional experience
Work History
Server
Jack’s Bar and Restaurant
San Jose
06.2023 - Current
- Strong communication skills demonstrated through effective interaction with guests.
- Skilled in POS systems, cash handling, and maintaining accuracy in transactions.
- Customer focused approach, providing exceptional satisfaction and service.
- Successfully upsold 60% of orders, suggestive selling.
- Assisted in training new servers on menu items and service protocols.
- Handled customer inquiries and resolved issues to ensure satisfaction.
Catering Assistant
Ebay Inc.
San Jose
06.2023 - 01.2025
- Proficient in assisting with food preparation, including plating, garnishing and presentation.
- Assisted in event setup and breakdown for corporate catering events.
- Managed inventory of catering supplies and equipment for events.
- Trained new staff on catering procedures and company standards.
- Decreasing food waste by 30% during preparation or after events, helping to reduce costs and improve sustainability.
Server
Mexican Fiesta
Dearborn Heights
07.2013 - 06.2022
- Provided excellent customer service to enhance guest dining experiences.
- Managed cash transactions and processed payments using point-of-sale systems.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service protocols.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
Education
Bachelor of Business Administration And Management -
Eastern Michigan University
Ypsilanti, MI04-2025
Skills
- Customer service
- Leadership skills
- Communication skills
- Virtual collaboration
- Cultural competency
- Multitasking
- Staff training
- Conflict resolution
- Flexibility
- Upselling techniques
- Point of sale (POS) system operations
Community Service
LifeMoves, Volunteering at a local homeless shelter. Helping to prepare, serve and clean up after meals for residents. Providing assistance with basic needs such as passing out blankets and clothing. Checking residents in and out and managing sleeping arrangements.
Relevant Professional Experience
- Jack’s Bar and Restaurant, Server, 1502 Saratoga Ave, San Jose, CA, 95129, 06/01/23, Present, Strong communication skills demonstrated through effective interaction with guests., Skilled in POS systems, cash handling, and maintaining accuracy in transactions., Customer focused approach, providing exceptional satisfaction and service., Successfully upsold 60% of orders, suggestive selling.
- Ebay Inc., Catering Assistant, 2145 Hamilton Ave, San Jose, CA, 95125, 06/30/23, Present, Proficient in assisting with food preparation, including plating, garnishing and presentation., Experienced in setting up and arranging event spaces, chairs, tables, linens and decorations., Decreasing food waste by 30% during preparation or after events, helping to reduce costs and improve sustainability.
- Mexican Fiesta, Server, 2430 Ford Rd, Dearborn Heights, MI, 48127, 07/10/09, 06/19/22, Primary lead server, Highest table turn over rate, 17.5 tables per hour., Customer focused approach, providing exceptional satisfaction and service., Proficient in multitasking and prioritizing tasks to ensure smooth operations.
Timeline
Catering Assistant
Ebay Inc.
06.2023 - 01.2025
Server
Jack’s Bar and Restaurant
06.2023 - Current
Server
Mexican Fiesta
07.2013 - 06.2022
Bachelor of Business Administration And Management -
Eastern Michigan University