Shannen Bannawagan
San Jose,CA
Summary
Dynamic leader with proven expertise in team leadership and problem-solving, honed at Kickin' Crab. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional cash handling and positive attitude. Skilled in fostering team collaboration, ensuring high-quality service and operational efficiency.
Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills in Service role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Baekjeong
04.2024 - Current
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Coordinated and managed the needs of all front-of-house departments while overseeing service for 700-1,000 guests per night, ensuring smooth operations and exceptional guest experiences in a high-volume environment.
Server
Gyukaku
01.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted a team of 6 wait staff in delivering exceptional service to a high volume of customers at a fast-paced, all-you-can-eat barbecue restaurant, ensuring personalized attention and a memorable dining experience with a focus on social relevance and intentional service.
Shift Leader
One Pot Shabu Shabu
12.2023 - 01.2024
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw all front-of-house tasks while ensuring exceptional guest experience and service quality for 30 tables in fast-paced setting.
Server
Goku
01.2021 - 07.2021
- Delivered exceptional service while managing a large 13-table section per shift.
- Performed grill changes, ran food, and ensured customer satisfaction in high-volume environment.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Supervisor/Shift Leader
Kickin' Crab
04.2018 - 06.2020
- Mentored junior staff members in their career development, sharing knowledge from experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed operations across all three branches, providing support to the General Manager and waitstaff while ensuring outstanding customer service and seamless daily operations.
Education
Associate of Science - Molecular Biology
San Jose State University
San Jose, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team collaboration and leadership
- POS system operation
- Complaint resolution
- Rules enforcement
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Shift Leader
Baekjeong
04.2024 - Current
Server
Gyukaku
01.2024 - 08.2024
Shift Leader
One Pot Shabu Shabu
12.2023 - 01.2024
Server
Goku
01.2021 - 07.2021
Supervisor/Shift Leader
Kickin' Crab
04.2018 - 06.2020
Associate of Science - Molecular Biology
San Jose State University
Similar Profiles
Frederick Andrei PedernalFrederick Andrei Pedernal
Server at BaekjeongServer at Baekjeong
Kelvin VelascoKelvin Velasco
Food Runner/Pantry Cook at BaekjeongFood Runner/Pantry Cook at Baekjeong
In Sik ParkIn Sik Park
Server at BaekjeongServer at Baekjeong