Summary
Overview
Work History
Skills
Websites
References
Education
Software
Certification
Interests
Work Availability
Languages
Work Preference
Timeline
AssistantManager
Shannelle Counsell

Shannelle Counsell

Mississauga,Ontario

Summary

As a success-driven Senior Cybersecurity Analyst with 3 years of experience in data solutions, reporting, and technical analysis, I specialize in turning complex systems into clear, actionable insights. I thrive in high-pressure environments and have a proven ability to bridge technical and non-technical teams to support smarter, data-informed decisions.

I’ve led multi-stakeholder projects, automated QA processes, and embedded cybersecurity best practices into data operations—most recently helping reduce post-deployment incidents by 30% and ensuring zero vulnerabilities during key system upgrades.

Skilled in SQL, Oracle, Linux, and data performance analysis, I’ve built and maintained technical documentation, monitored systems across teams, and proactively solved problems that directly impacted operational stability. My ability to simplify complexity, collaborate cross-functionally, and continuously learn has made me a trusted resource in every team I join.

Currently deepening my skillset through the Google Data Analytics and Harvard CS50 programs, I’m passionate about growing in roles that combine technical problem-solving with business value.

Let’s connect, collaborate, or explore how I can support your data-driven goals. Whether you're seeking consulting services, project support, or a fresh analytical perspective—I'm open to new opportunities and conversations.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Senior Technical Analyst

Tjene, ON
Toronto, Ontario
04.2022 - 06.2024
  • Led application installations and upgrades in SQL and Java correctly implementing the high
    availability model and disaster recovery planning techniques (i.e. data backups and multiple
    destinations for data preservation).
  • Correctly used the software composition analysis (SCA) model to merge data by identifying the risks
    and vulnerabilities and correctly upgrading the environment while keeping all customizations.
  • Successfully resolved user support and system maintenance tickets using the JIRA system based on
    severity (i.e. system outage) and priority level (i.e. planned application upgrades for client
    environments vs. internal upgrades).
  • Collaborated closely with developers throughout the software development lifecycle to integrate
    security scans. In doing this, we were able to identify, manage and effectively mediate vulnerabilities before deployment and ensure security compliance during release cycles.
  • Initiated the creation of technical documentation across the server team, cutting months of onboarding time for new engineers and ensuring consistent compliance with regulatory standards.

Senior Analyst

Tjene
Toronto, Canada
02.2022 - 06.2024
  • Pioneered an application solution in IBM TRIRIGA post-upgrade that enabled clients to customize their user interface design, enhancing usability and client satisfaction. After spending time developing, I was able to clearly document a standardized written script for company use.
  • Mastered advanced error resolution techniques and proactively shared knowledge across the
    team daily, fostering a collaborative problem-solving environment and enhancing ticket resolution efficiency.
  • Conduct daily system monitoring, troubleshoot production issues, and resolve end user problems to ensure operational stability and efficiency on multiple teams concurrently.
  • Took full lifecycle ownership of technical problems of client and internal service tickets issued, from identification through resolution, ensuring root causes were addressed and long-term solutions were implemented.
  • Learned and applied data principles by prioritizing quality checks, validating outputs to ensure data accuracy and keeping in mind scalability in data processing.
  • Effectively prioritized and managed a high-volume work queue from multiple departments, ensuring transparent communication of progress with managers and consistently meeting
    delivery deadlines.

Quality Assurance Engineer

CENG Technologies
Hamilton, ON
09.2021 - 09.2021
  • Kept scripts and test cases updated with current requirements.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Documented testing procedures for developers and future testing use.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Fixed identified issues to increase productivity and boost workflows.

Skills

  • AWS Certification - AWS CDA
  • Strong Analytical Thinker
  • Continuous Learner
  • Strong Communication
  • Growth Mindset
  • Linux / Shell Scripting
  • Oracle Database Administration
  • SQL
  • Java
  • Shell / Bash
  • Application Upgrades
  • Technical Documentation
  • SAST (Static Application Security Testing)
  • Software Composition Analysis (SCA)
  • Vulnerability Management
  • Risk Assessment & Mitigation
  • Disaster Recovery Planning (DRP)
  • Root Cause Analysis
  • High Availability Configuration
  • Quality Assurance Test Automation
  • REST API Testing
  • Data Validation & Quality Checks

References

References available upon request.

Education

No Degree - Bachelor of Liberal Arts & Professional Studies

York University
Toronto, ON
2011.09 - 2014.05

No Degree - Practical Nursing

Northern College
Timmins, ON
2015.09 - 2019.05

Software

Nodejs

React

SQL

Java

Javascript

Oracle

R

Certification

AWS Certified Developer - Associate

Google Data Analytics Professional Certificate (In Progress, Expected July 15, 2025)

Data Science: R Basics - Harvard University (In Progress, Expected July 31, 2025)

Interests

Fintech

Social Media

Nature

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native language

Work Preference

Work Type

Full TimeContract Work

Work Location

Hybrid

Important To Me

Company CultureWork-life balanceHealthcare benefitsWork from home optionCareer advancement

Timeline

Senior Technical Analyst

Tjene, ON
04.2022 - 06.2024

Senior Analyst

Tjene
02.2022 - 06.2024

Quality Assurance Engineer

CENG Technologies
09.2021 - 09.2021

No Degree - Practical Nursing

Northern College
2015.09 - 2019.05

No Degree - Bachelor of Liberal Arts & Professional Studies

York University
2011.09 - 2014.05

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Shannelle Counsell