Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannel Spear-Davis

Whitby,Canada

Summary

Professional housing services expert equipped with extensive experience in client support and housing solutions. Adept at navigating complex housing systems and delivering tailored services that meet client needs. Valued team player known for adaptability and results-driven approach, with strong skills in resource coordination and case management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Housing Specialist

Salvation Army
01.2023 - Current
  • Provide ongoing case management to over 20 clients experiencing or at risk of homelessness.
  • Assist clients in securing and maintaining permanent housing through individualized support plans.
  • Collaborate with landlords, housing providers, and community partners to support client housing stability.
  • Facilitate referrals to relevant social services, including mental health, employment, and addiction support.
  • Maintain accurate documentation and records in compliance with agency standards.

Small Business Owner / Esthetician

BeautybyShannel
08.2019 - Current
  • Provide esthetic services to a diverse client base, maintaining strong relationships and ensuring customer satisfaction.
  • Manage all aspects of business operations including scheduling, inventory management, and marketing.
  • Utilize computer systems for appointment booking, client communications, and recordkeeping.
  • Ensure compliance with hygiene and safety standards while delivering high-quality services.
  • Demonstrate strong organizational skills and the ability to multitask in a fast-paced environment.

Volunteer Program Assistant

Abilities Centre
09.2015 - 01.2018
  • Supported children aged 2 to 11 with special needs in a variety of activities.
  • Promoted inclusive participation and fostered social interaction among children.
  • Coordinated with multidisciplinary teams to ensure tailored support for each participant.
  • Helped maintain a safe and engaging environment for all program attendees.

Student Placement – Crisis & Support Worker

Bethesda House Women’s Shelter
11.2015 - 08.2016
  • Supported women and children affected by domestic violence through crisis intervention and counseling.
  • Co-facilitated women’s support groups and children’s activity programs.
  • Managed incoming crisis line calls and provided emotional support and referrals.

Co-op Administrative Assistant

Ontario Teachers’ Federation
09.2009 - 01.2010
  • Managed front desk duties, correspondence, and database entry.
  • Supported office operations through filing, organizing, and communication tasks.

Team Leader

McDonalds Restaurants
03.2007 - 09.2009
  • Ensured excellent food handling and quality control exceeded industry standard.
  • Handle customer concerns and complains in a timely fashion.
  • Responsible for store image as well as safety for customers and staff.
  • Maintained sound cash management system ensuring overage and shortage are within limits.
  • Trained all new and current staff on all positions within the store.

Childcare Volunteer

Diane’s Daycare
05.2006 - 09.2008
  • Developed and facilitated early learning activities for children aged 5 months to 7 years.
  • Provided daily supervision and assistance during meals and playtime.

Education

Social Service Worker Diploma with Honours -

Centennial College
08.2016

Criminal Psychology and Behavior Certificate - undefined

Centennial College
08.2013

High School Diploma -

Eastern Commerce CI
Toronto, ON
06-2010

Skills

  • Case Management & Advocacy
  • Crisis Intervention
  • Client Needs Assessment
  • Housing Support Services
  • Community Outreach
  • Interpersonal Communication
  • Cultural Competency
  • Microsoft Office & Client Databases

Certification

  • CPI Nonviolent Crisis Intervention Training – April 2023
  • WHMIS Training – January 2025
  • SafeTALK Suicide Alertness Training – March 2025
  • Health and Safety Awareness in 4 Steps – June 2025
  • Standard First Aid & CPR and AED Certification – June 2025
  • Overdose Prevention, Recognition and Response Training – June 2025

Timeline

Housing Specialist

Salvation Army
01.2023 - Current

Small Business Owner / Esthetician

BeautybyShannel
08.2019 - Current

Student Placement – Crisis & Support Worker

Bethesda House Women’s Shelter
11.2015 - 08.2016

Volunteer Program Assistant

Abilities Centre
09.2015 - 01.2018

Co-op Administrative Assistant

Ontario Teachers’ Federation
09.2009 - 01.2010

Team Leader

McDonalds Restaurants
03.2007 - 09.2009

Childcare Volunteer

Diane’s Daycare
05.2006 - 09.2008

Criminal Psychology and Behavior Certificate - undefined

Centennial College

Social Service Worker Diploma with Honours -

Centennial College

High School Diploma -

Eastern Commerce CI

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Shannel Spear-Davis