Shannel Anderson Knight
North York
Summary
Compassionate and certified Personal Support Worker (PSW) with hands-on experience delivering high-quality care in long-term care settings. Skilled in dementia support, ADLs, safety protocols, and collaborative care. Adept at building trust with residents and families, managing challenging behaviors with Gentle Persuasive Approaches (GPA), and ensuring holistic, person-centered care. Backed by a strong academic foundation and proven customer service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Support Worker – Volunteer
Private Family
04.2025 - Current
- - Assisted client with grooming, dressing, toileting, and mobility needs with dignity and care.
- - Provided personalized hygiene and bathing support.
- - Maintained a clean and safe living space, including laundry and light housekeeping.
- - Supported independence while ensuring fall prevention and emotional well-being.
Personal Support Worker – Practicum Placement
Sienna Senior Living
02.2025 - 04.2025
- - Delivered care to 2–8 residents per shift, assisting with daily living activities.
- - Used GPA techniques to reduce anxiety and aggression in dementia patients.
- - Identified early signs of skin breakdown and escalated concerns for early intervention.
- - Accurately documented care plans, vitals, and emotional states to support continuity.
Customer Service Representative
MVR Cash and Carry
02.2022 - 09.2024
- - Provided service to over 100 customers per day, achieving 98% satisfaction in reviews.
- - Awarded “Employee of the Month” for reliability and professionalism.
- - Trained and mentored new staff on conflict resolution and POS systems.
- - Transferred calm communication and empathy skills into healthcare settings.
Education
Personal Support Worker Certificate -
Academy of Learning College
Mississauga, ON04.2025
Skills
- - Personal Care (ADLs: bathing, toileting, grooming, feeding, mobility)
- - Dementia & Alzheimer's Care GPA Certified
- - Safety, Infection Control & Fall Prevention
- - Emotional Support & Resident Advocacy
- - Health Monitoring & Charting (Vitals, Behaviors, Skin Integrity)
- - Crisis De-escalation & Communication
- - Team Collaboration & Family Interaction
- Dementia care
- Mobility assistance
- Compassionate care
Certification
- - CPR & First Aid (Current)
- - Basic Life Support (BLS)
- - Gentle Persuasive Approaches (GPA) in Dementia Care
- - Verbal De-escalation & Crisis Intervention
- - N95 Mask Fit Certification
Languages
English
Timeline
Personal Support Worker – Volunteer
Private Family
04.2025 - Current
Personal Support Worker – Practicum Placement
Sienna Senior Living
02.2025 - 04.2025
Customer Service Representative
MVR Cash and Carry
02.2022 - 09.2024
Personal Support Worker Certificate -
Academy of Learning College
Similar Profiles
Kendall KochKendall Koch
Professional Nanny at Private FamilyProfessional Nanny at Private Family
Gagandeep KaurGagandeep Kaur
Nanny at Private FamilyNanny at Private Family
Everly FrossEverly Fross
Babysitter at Private FamilyBabysitter at Private Family
Mary Jane VenusMary Jane Venus
Packaging Team Leader at FGF Brands Inc.Packaging Team Leader at FGF Brands Inc.
Nardia NeversNardia Nevers
Personal Support Worker at Downsview Long Term Care FacilityPersonal Support Worker at Downsview Long Term Care Facility