Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Shanneika Fuller

Pickering,ON

Summary

Detailed oriented professional, with a diverse background in language and communication. Shows respect to students of all background. Highly-motivated, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Financial Services Representative (Rogers)

Remote
02.2023 - Current
  • Fostered relationships with new and existing customers through excellent customer service skills.
  • Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
  • Educated customers about different types of products available from the company's portfolio.

Volunteer

Fife House
09.2023 - 03.2024
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with prep, set up, and breakdown of community and public events.

Lunchroom Supervisor

Highbush Public School
Pickering, ON
09.2022 - 02.2023
  • Monitored student behavior in the cafeteria during meal times.
  • Circulated throughout lunchroom, connecting with students, resolving conflicts and helping young or disabled students open meal packets.

Customer Service Manager

Walmart Canada
Scarborough, ON
07.2020 - 03.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

English Language, Literature and Communication Teacher

Happy Grove High School
Portland, Jamaica
09.2010 - 03.2016
  • Prepare daily, weekly, monthly and annual lessons, reports, analysis and recommendations for the school
  • Develop best practices and other assessment performance tools to ensure the deliverance of quality education
  • Coordinate and organize lessons tailored to different individual student’s need
  • Partner with different cross-functional team within and outside the organization to discover new and innovative ways to develop and execute lessons and ideas that meets students’ educational needs
  • Show strong leadership and teamwork skills by accepting and assigning additional duties where it was necessary in order to get things done in a timely manner.

Teaching Practicum (Remote)

Newcomer Centre of Peel (NCP)
Mississauga, Ontario
  • Level: CLB 1

Education

Post-Graduate Certificate - Teaching English as a Second Language

Humber College Institute of Technology and Advanced Learning
04.2022

Certification - Early Childhood Education

Heart Trust ?NTA
Jamaica
06-2013

Bachelor of Arts - Literatures in English

University of the West Indies
06.2009

Skills

  • TESL Graduate Certificate has prepared me to teach reading, writing, grammar and pronunciation to ESL students both online and in person
  • Five years’ experience teaching English Language and English Literature to high school and mature students
  • Strong oral and written communication skills
  • Excellent interpersonal skills and the proven ability to work effectively and independently, as well as a member of a team
  • Excellent organizational skills with the ability to work effectively according to procedures and timelines and proven ability to set priorities
  • Experience teaching English to students of different age groups
  • Ability to use a variety of teaching techniques and methodology
  • Proficient in virtual classroom software (Blackboard Collaborate, Zoom, Google Classroom, Microsoft Teams)
  • Proficient with Microsoft Office Programs (ie Word, Excel, PowerPoint)

Websites

Certification

OCELT- TESL Ontario Certification and Professional Designation for English Teachers of Adults

References

References available upon request.

Timeline

Volunteer

Fife House
09.2023 - 03.2024

Financial Services Representative (Rogers)

Remote
02.2023 - Current

Lunchroom Supervisor

Highbush Public School
09.2022 - 02.2023

Customer Service Manager

Walmart Canada
07.2020 - 03.2022

English Language, Literature and Communication Teacher

Happy Grove High School
09.2010 - 03.2016

Teaching Practicum (Remote)

Newcomer Centre of Peel (NCP)

Post-Graduate Certificate - Teaching English as a Second Language

Humber College Institute of Technology and Advanced Learning

Certification - Early Childhood Education

Heart Trust ?NTA

Bachelor of Arts - Literatures in English

University of the West Indies

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Shanneika Fuller