Shannan Connolly
Cobourg
Summary
Dynamic Operations Manager with a proven track record at United Group Of Companies, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective communication and problem-solving, while empowering staff to improve performance outcomes. Skilled in compliance and performance monitoring, driving operational efficiency and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Operations Manager
United Group Of Companies
05.2017 - 04.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Port Hope High School
Port Hope, ON06.1996
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Maintaining compliance
- Goal setting
- Client relationships
- Strategic planning
- Health and safety compliance
- Process improvements
- Onboarding and orientation
- Logistics management
- Customer retention
- Work flow planning
- Logistics oversight
- Performance reporting
- Maintenance planning
Languages
English
Full Professional
Timeline
Operations Manager
United Group Of Companies
05.2017 - 04.2025
Port Hope High School
Similar Profiles
Gagandeep DhimanGagandeep Dhiman
Forklift Operator at United Group of CompaniesForklift Operator at United Group of Companies
Armaan SinghArmaan Singh
Dispatcher at united group of companiesDispatcher at united group of companies
Timothy ArmstrongTimothy Armstrong
Assistant Property Manager at United Group of CompaniesAssistant Property Manager at United Group of Companies
Roger WiegandRoger Wiegand
Food Prep at Swiss ChaletFood Prep at Swiss Chalet
Ian CummingsIan Cummings
Automotive Technician at Lauria HyundaiAutomotive Technician at Lauria Hyundai