Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shanna Mae Villas

Winnipeg,MB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Sales Representative

Exchange Marketing
10.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent fundraising experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.

Delivery Driver

DoorDash
04.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Education

Travel Agent - Tourism -Travel Studies

Robertson College
Winnipeg, MB
07.2016

Skills

  • Client Service
  • Customer Retention
  • Revenue Generation
  • Customer Service
  • Customer Success Management
  • Relationship Building
  • Customer Relations
  • Team collaboration
  • Closing techniques
  • Strong communication
  • Emotional intelligence
  • Objection handling

Languages

English
Full Professional

Timeline

Sales Representative

Exchange Marketing
10.2023 - Current

Delivery Driver

DoorDash
04.2021 - Current

Travel Agent - Tourism -Travel Studies

Robertson College
Shanna Mae Villas