Ticketing Agent
Via.com
PUERTO PRINCESA CITY, PALAWAN
10.2023 - Current
- Reviewed tickets, identification and passports to verify traveler identity.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold, printed and issued tickets to guests.
- Directed passengers to correct airport terminal locations.
- Checked baggage at gate and loaded onto ramp.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.