Overview
Work History
Education
Skills
Certification
Timeline
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Shanna Lee Urbano

Townline Road Abbotsfort BC,BC

Overview

1
1
Certification
1
1

Certificate of recognition hotels and holidays basic training co

Work History

Ticketing Agent

Via.com
PUERTO PRINCESA CITY, PALAWAN
10.2023 - Current
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Sold, printed and issued tickets to guests.
  • Directed passengers to correct airport terminal locations.
  • Checked baggage at gate and loaded onto ramp.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Hotel Front Desk Receptionist

Sotera Mansion
PUERTO PRINCESA CITY, PALAWAN
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.

Education

Bachelor Of Science In Tourism -

Palawan State University
Tiniguiban Heights,Puerto Princesa City Palawan
10.2006

Skills

  • Cash Drawer Reconciliation
  • Cleaning and Sanitizing
  • Guest Relations
  • Transportation Arrangements
  • Room Preparation
  • Tour Arrangements
  • Check in and Checkout Procedures
  • Coordinate Housekeeping
  • Shift Coverage
  • Housekeeping

Certification

Apprenticeship By Experience program (APEX)

Training on Housekeeping

Certificate of Employment

Timeline

Ticketing Agent

Via.com
10.2023 - Current

Bachelor Of Science In Tourism -

Palawan State University

Hotel Front Desk Receptionist

Sotera Mansion
Shanna Lee Urbano