Shannah Serrano
Edmonton
Summary
Dynamic and results-driven professional with a strong background in customer service and food preparation, honed at Galaxyland. Proven ability to enhance guest satisfaction through effective conflict resolution and team collaboration. Skilled in POS system operation and cash handling, consistently ensuring accuracy and efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Galaxyland
02.2022 - Current
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Collaborated with staff to ensure timely preparation and delivery of menu items.
- Trained new team members on operational procedures and customer service standards.
Jewelry Sales Associate, Seasonal
Michael Hill Jewellers
11.2022 - 03.2023
- Assisted customers in selecting jewelry that matched their preferences and occasions.
- Maintained inventory accuracy by organizing and tracking stock levels.
- Educated customers on product features, benefits, and proper care techniques.
- Processed sales transactions efficiently using point-of-sale systems.
Crew Member
Jollibee
11.2021 - 09.2022
- Delivered friendly customer service, enhancing overall guest experience.
- Maintained cleanliness and organization in dining area, promoting a welcoming environment.
- Assisted with food preparation and assembly, ensuring quality standards were met.
- Operated cash register efficiently, processing transactions accurately and swiftly.
Education
High School Diploma -
Saint Oscar Romero
17760 69aveSkills
- Food preparation in fast-paced environments
- Customer service and conflict resolution
- POS system operation
- Cash handling accuracy
- Food safety and sanitation
- Team collaboration and multitasking
Languages
English
Native or Bilingual
Timeline
Jewelry Sales Associate, Seasonal
Michael Hill Jewellers
11.2022 - 03.2023
Food and Beverage Attendant
Galaxyland
02.2022 - Current
Crew Member
Jollibee
11.2021 - 09.2022
High School Diploma -
Saint Oscar Romero
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