Shannah Dhountal
Sechelt,BC
Summary
Proven years of excellence in dealing with every aspect of customer service as well as front office duties and serving in the food industry, courteously and professionally. Highly motivated with great energy, organized and dedicated to providing exceptional service to clients and company.
Overview
29
29
years of professional experience
Work History
Trade Assistant/ Siding, Gutters, Soffit
Ace Applicator ltd.
Sechelt, British Columbia
03.2023 - 10.2024
- Operated a variety of hand and power tools to assist in project completion.
- Provided support in measuring, cutting, and installing materials as per project requirements.
Accounting Assistant
Deacon Industrial Design Ltd.
01.2015 - 12.2015
- Handled budget analysis and performed data manipulation and data entry
Lender Support Administrator
Vancity /Citizens Bank
01.2004 - 01.2009
- Opened accounts, pulled credit reports and maintained client files for lenders
- Structured loan files, ensured all was compliant with company policy
- Instructed accounts for funding
- Acted as a direct liaison for 3rd party companies and client members
Member Service Specialist
Vancity /Citizens Bank
01.2002 - 12.2003
- Provided high quality member care service
- Answered 100 + inbound calls daily
- Advised members on current product knowledge
- Completed all account orientated requests from members
Booking Agent
Corporate West/Discover Camping
01.2001 - 12.2002
- Answered 100 + inbound calls daily, managing bookings of specific criteria
Server
Gallo D'oro, Italian Fine Dining
East Vancouver, BC
02.1998 - 03.2001
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server
Antons Pasta
Burnaby, British Columbia
03.1996 - 12.1998
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Server
Cafe Zuccheros
East Vancouver, BC
07.1997 - 10.1998
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Accounting and Payroll Administrator Diploma - Computerized Accounting with QuickBooks III, Income Tax Fundamentals, Computerized Accounting with Simply I, II, Payroll Fundamentals I, II, Bookkeeping & Financial Accounting I II, Payroll Compliance Legislation
CDI College
01.2015
Diploma - Medical Office Assistant ; Medical Terminology
CDI College
Burnaby, BC01-2014
Certificate - Accuro Billing
Cdi College
Burnaby, BC01-2013
Certificate - Smart Series Medical Software
Cdi College
Burnaby, BC01-2013
Skills
- Typing speed of 50 wpm
- Effective Business Writing
- Experience handling confidential information
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Solid knowledge of QuickBooks
- First Aid
Areas Of Excellence
- Over 7 years of office experience
- Typing speed of 50 wpm
- Effective Business Writing
- Experience handling confidential information
- Proficient in Microsoft Excel, Word, and PowerPoint
- Solid knowledge of QuickBooks and Simply Accounting
- Hold valid First Aid and WHMIS certificates
Timeline
Trade Assistant/ Siding, Gutters, Soffit
Ace Applicator ltd.
03.2023 - 10.2024
Accounting Assistant
Deacon Industrial Design Ltd.
01.2015 - 12.2015
Lender Support Administrator
Vancity /Citizens Bank
01.2004 - 01.2009
Member Service Specialist
Vancity /Citizens Bank
01.2002 - 12.2003
Booking Agent
Corporate West/Discover Camping
01.2001 - 12.2002
Server
Gallo D'oro, Italian Fine Dining
02.1998 - 03.2001
Server
Cafe Zuccheros
07.1997 - 10.1998
Server
Antons Pasta
03.1996 - 12.1998
Accounting and Payroll Administrator Diploma - Computerized Accounting with QuickBooks III, Income Tax Fundamentals, Computerized Accounting with Simply I, II, Payroll Fundamentals I, II, Bookkeeping & Financial Accounting I II, Payroll Compliance Legislation
CDI College
Diploma - Medical Office Assistant ; Medical Terminology
CDI College
Certificate - Accuro Billing
Cdi College
Certificate - Smart Series Medical Software
Cdi College
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