Shanna-Kaye Williams
Hawthorne
Summary
Dedicated caregiver with expertise in client care, emotional support, and health monitoring. Proven ability to document care activities and collaborate effectively with families to enhance client well-being.
Have Good Customer service, able to use discretion and initiative when necessary .
Overview
2026
2026
years of professional experience
3
3
years of post-secondary education
Work History
Care giver/Home Health Aide Assistant
Livewell Private Care
Culver City
04.2025 - Current
- Monitored clients' health conditions and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Documented client care activities and observations accurately in records.
- Collaborated with family members to ensure comprehensive care plans were followed.
- Followed safety protocols during care routines to ensure client safety and comfort.
Owner/Operator
Shanna-Kaye Williams
Kingston
06.2021 - 06.2023
- Managed daily operations and workflow for business activities.
- Coordinated staff schedules to optimize service and support.
- Trained new employees on company policies and procedures.
- Maintained inventory levels and ordered supplies as needed.
- Handled customer inquiries and resolved service issues promptly.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Customer Service Representative
Innovative Vision Services
Kingston
03.2019 - 08.2021
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Utilized customer relationship management software to track interactions.
- Collaborated with team members to improve service processes and workflows.
- Provided training to new staff on customer service protocols and systems.
- Maintained accurate records of customer feedback for quality assurance purposes.
- Handled high-volume calls while ensuring professionalism and courteousness.
Early Childhood Educator
Stones Hill Basic School
Kingston
09.2016 - 12.2018
- Developed lesson plans to engage children in creative and educational activities.
- Fostered a nurturing environment that encouraged children's social and emotional growth.
- Collaborated with parents to support children's development and address concerns.
Caregiver
Ways Private Home Care
Education
Certificate/Registered - Certified Nursing Assistant (CNA)
Procareer Academy
09.2025 - 11.2025
Certificate - Home Health Aide
Barclay Institution Online
09.2024 - 10.2024
Certificate - Early Childhood Care And Education
Heart Trust NTA
09.2017 - 12.2019
Some College (No Degree) - Marketing Management
Excelsior Community College
Kingston, JASkills
- Client care
- Health monitoring
- Companionship support
- Lesson planning
- Customer service
- Emotional support
- Record keeping
- Hospice care
- Personal hygiene assistance
- Compassionate communication
Timeline
Certificate/Registered - Certified Nursing Assistant (CNA)
Procareer Academy
09.2025 - 11.2025
Care giver/Home Health Aide Assistant
Livewell Private Care
04.2025 - Current
Certificate - Home Health Aide
Barclay Institution Online
09.2024 - 10.2024
Owner/Operator
Shanna-Kaye Williams
06.2021 - 06.2023
Customer Service Representative
Innovative Vision Services
03.2019 - 08.2021
Certificate - Early Childhood Care And Education
Heart Trust NTA
09.2017 - 12.2019
Early Childhood Educator
Stones Hill Basic School
09.2016 - 12.2018
Caregiver
Ways Private Home Care
Some College (No Degree) - Marketing Management
Excelsior Community College