Hi, I’m
Shanna Hakala
Learning and Devlopment Coordinator
Calgary,Alberta
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
9
years of professional experience
1
Certificate
Work History
Amica Senior Lifestyles Remote
Learning and Development Coordinator
12.2022 - Current
Job overview
- Facilitation of weekly, monthly, and quarterly education opportunities companywide for internal growth and development, culture training and onboarding experience
- Managed IT support for Litmos system (troubleshooting, module assignment, profile modification)
- Contribution & collaboration in multiple steering committees to develop innovative training, system education and improved efficiency of regulated learning.
- Event management for Senior Leadership Presentations, New Development Training & Direct Service.
- Conducted orientation sessions and organized on-the-job training for new hires (1:1 systems training for onboarding experience)
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Reviewed and edited all training materials for accuracy and company policy compliance
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Researched and obtained relevant course materials to achieve training objectives
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets
- Developed departmental systems and procedures to better align workflow processes
Amica Senior Lifestyles
Resident Service Coordinator
10.2019 - 12.2019
Job overview
- Provided leadership, guidance and support to staff members
Monitored program performance and outcomes for successful delivery of services
Collaborated with community members to develop and implement service initiatives - Utilizing innovative techniques to develop and sustain positive culture for frontline team members
- Responsible for day-to-day operation of Memory Care/Assisted Living departments
- Organize, facilitate, and track in-service and continuing education programs
- Manage large group of frontline care aides to ensure resident care needs are met, forecast staffing levels, recruitment, onboarding, supervising, developing, motivating and retaining team members
- Responsible for maintaining strong relationship with residents and their families by actively interacting with residents, families and guests in professional, courteous manner and facilitating regular care meetings
- Monitoring of diverse dashboards to forecast budget, quality assurance and resident care analysis.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives
United Active Living
United Minds Coordinator
10.2017 - 12.2018
Job overview
- Skilled use of electronic health record (PCC) ensure integrity, accuracy and timely completion of resident records
- Conducted applicable assessments and conveyed information to interdisciplinary team
- Collaborated with Resident Care Manager in development and modification of resident care (wellness) plan
- Participated in resident care conferences and reviews
- Contributed to establishment of short or long-term goals with resident, family and team members
- Provided educational and external resources to family
- Facilitated and encouraged family involvement with residents
- Demonstrated appreciation of heritage, values and wisdom of residents and understanding of the aging process, and/or living with a disability
- Provided leadership and supervision to United Minds team
- Assumed responsibility for staff scheduling
- Professional and respectful communication skills at all times, including potentially sensitive or emotionally charged situations
- Participated in in-service education or committees as required
- Participated in and supports the resident-centered activity programs, including creative expression activities.
All Seniors Care
Director of Health & Wellness
03.2015 - 10.2017
Job overview
- Developed, implemented and evaluated diversified and meaningful therapeutic programs within its six dimensions of wellness (i.e
- Social, physical, intellectual, emotional, vocational and spiritual needs)
- Developed and prepared communication tools (newsletters, posters, notices, calendars, etc.)
- Enhanced programming and fundraising efforts by coordinating all aspects of the volunteer program for independent lifestyles and ensures the effective utilization of human and financial resources
- Responded to resident or family member concerns in a timely manner and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the general manager
- Coordinated resident & family council as delegated by general manager
- Ensured a high level of resident engagement
- Participated as a member of the work team and provides support to other team members
- Recruited, oriented, supervised, recognized and evaluated volunteers
- Supervised activity aides, volunteers and drivers including recruiting, orientation, training and development requirements
- Developed and fostered partnerships within the community
- Participated as a member of the site management team to develop strategic plans and resolve site specific issues, along with community tours, summary of services, floor plans financials and lease signing
- Collaborated with the marketing team to develop events that support marketing’s business plan for the residence
- Develops meaningful programs to retain residents
- Responsible for development of auburn heights adult day program by planning, marketing and overseeing client services
Education
University of LethbridgeCalgary, AB
Bachelor of Health Sciences from Public Health
04.2022
Confederation CollegeThunder Bay, ON
Diploma from Therapeutic Recreation
04.2012
Skills
- Instructional Techniques
- Talent Recruiting
- Company Policy Compliance
- New Employee Orientation
- Learning and Development
- Training Manuals and Materials
- Orientation Procedures
- Public speaking
- Staff development plans
- Process evaluation and enhancement
- Flexible and Adaptable
- Attention to Detail
- Interpersonal Communication
- Cultural Awareness
Languages
English
Native or Bilingual
Certification
- New Facilitators, Langevin Learning Services - 2023
- Advancing Your Skills As an L&D Professional, Linkedin, 2023
- Dementia Basics, HealthCare Interactive, Inc - 2023
- Dementia Related Behavior, HealthCare Interactive, Inc - 2023
- Diversity, Inclusion, and Belonging, Linkedin, 2023
- Creating a Culture of Learning, Linkedin, 2023
- Get Ready for Grief Program, Yvonne Heath, 2022
Timeline
Learning and Development Coordinator
Amica Senior Lifestyles Remote
12.2022 - Current
Resident Service Coordinator
Amica Senior Lifestyles
10.2019 - 12.2019
United Minds Coordinator
United Active Living
10.2017 - 12.2018
Director of Health & Wellness
All Seniors Care
03.2015 - 10.2017
University of Lethbridge
Bachelor of Health Sciences from Public Health
Confederation College
Diploma from Therapeutic Recreation
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