Shanna Grinage-Domingue
Summary
Dedicated professional with broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment. Excelling with empathy, compassion, communication, patience and problem solving to foster positive outcomes from challenging situations.
Overview
10
10
years of professional experience
Work History
Peer Support Specialist
Team Wellness
Wyandotte, USA
01.2021 - Current
- Provided emotional support, mentorship, and guidance to individuals facing mental health or substance use challenges, enhancing their resilience and coping skills.
- Utilized personal experience to build trust and foster hope, empowering others to develop coping strategies and effectively access resources.
Warehouse Training Associate
Amazon
Romulus, USA
08.2022 - 11.2024
- Trained current and new employees, fostering a culture of learning and development that supported employee success and enhanced operational efficiency.
Medical Assistant/ Administrative Assistant
Acadian Urgent Care
Allen Park, USA
09.2016 - 06.2022
- Managed patient intake and registration, scheduled and coordinated appointments, verified insurance and handled billing, managed EMR, answered phones, and coordinated medical referrals, diagnostic testing, and prescription refills.
- Facilitated communication between patients and healthcare professionals, addressing patient needs promptly and efficiently.
- Triage, X-ray, medicine administration, medical history collection.
Kitchen Preparation Specialist
Bubba’s 33
Taylor, USA
12.2019 - 01.2021
- Prepared, portioned, and maintained ingredients for daily service and catering, ensuring quality, safety, and efficiency.
- Collaborated with teams to consistently meet deadlines and uphold service standards.
- Facilitated onboarding training for BOH team members, enhancing their integration and readiness.
Education
Vocational Medical Assistant Training -
Unitech Training Academy
Lafayette, LAHigh School Diploma -
Plymouth-Canton Educational Park
Canton, MISkills
- MS Office
- Google Workspace
- Client Recovery & Success
- Root-Cause Analysis
- Training & Coaching
- Machine Operation
- Conflict Resolution
- Problem Solving
- Interpersonal Effectiveness
- Advanced Computer Knowledge
- HIPAA Compliance
- Process & Procedures
- Communication
- Serv Safe Compliant
Extracurricular Activities
Peer Support Specialist, Team Wellness, Wyandotte, MI, 2021, Provided emotional support, mentorship, and guidance to individuals facing mental health or substance use challenges, Built trust, fostered hope, and helped others develop coping strategies and access resources
References
—contact information available upon request—
Pamela Lamb
Team Wellness Center— Program Director
Tom Fish
Team Wellness Center— Director and Head of Crisis Intervention
Tarah Rivers
BestBuy Health— Care Operations Supervisor
Timeline
Warehouse Training Associate
Amazon
08.2022 - 11.2024
Peer Support Specialist
Team Wellness
01.2021 - Current
Kitchen Preparation Specialist
Bubba’s 33
12.2019 - 01.2021
Medical Assistant/ Administrative Assistant
Acadian Urgent Care
09.2016 - 06.2022
Vocational Medical Assistant Training -
Unitech Training Academy
High School Diploma -
Plymouth-Canton Educational Park