Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanna English

Calgary,Canada

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Addiction Counselor/Social Worker Intern

CDI College
Calgary, Alberta
02.2023 - 02.2024
  • Provided crisis intervention in emergency situations by responding promptly to phone calls from clients or their families.
  • Participated in workshops and trainings related to social work ethics and best practices.
  • Assessed suicide risk levels among individuals who were experiencing intense distress.
  • Implemented evidence-based interventions such as Cognitive Behavioral Therapy.
  • Observed clinical interviews between therapists and clients in order to gain insight into different therapeutic approaches.
  • Maintained accurate records of all client interactions including notes, progress reports, and discharge summaries.
  • Documented all interactions with clients according to HIPAA guidelines.
  • Developed individualized treatment plans, monitored progress, and documented client outcomes.
  • Utilized motivational interviewing strategies when working with resistant clients.
  • Achieved academic honors and awards, recognizing exceptional performance.

Cheap- Ezz Collision
Calgary, AB
05.2020 - 01.2023
  • Check materials daily and order as needed
  • Answer all incoming calls, customer inquiries and booking
  • Repair and paint collision damage on vehicles
  • Managed book keeping, emails and paying bills.
  • Implemented innovative marketing strategies to expand the customer base.
  • Applied primers, sealers, base coats and clear coat finishes to vehicles.
  • Regularly checked finished products for quality assurance purposes.
  • Followed all safety protocols while handling hazardous materials such as thinners or paint strippers.
  • Provided technical advice on proper care of newly painted surfaces.
  • Assisted in mixing colors according to specific instructions given by supervisor.
  • Maintained a clean work area in.
  • Repaired minor scratches, dents, chips and other imperfections on vehicle surfaces prior to painting.

Appointment Coordinator Supervisor

NorthStar Ford
Calgary, AB
06.2012 - 02.2020
  • Managed the front office, including greeting visitors and responding to telephone and in-person requests for information
  • Managed daily office operations and maintenance of equipment
  • Supervised a group of employees, organized schedules, weekly meetings and monthly promotions or tasks
  • Worked close with other departments as well as management to help with work productivity and tasks
  • Assisted manager with organization, e-mails, follow up calls, directing employees with work and tasks.
  • Ensured that preventive maintenance schedules were followed and completed on time.
  • Assigned tasks to maintenance technicians based on their skill sets and experience levels.
  • Investigated customer complaints regarding malfunctioning equipment or unsatisfactory services provided by technicians.
  • Facilitated effective communication between management, employees and customers regarding technical issues or concerns related to service requests and work orders.
  • Reviewed work orders for accuracy prior to submitting them for approval or payment.
  • Prepared reports detailing service requests, work orders, labor hours, and parts used related to maintenance activities.

Education

ACSW -

CDI College
Calgary, AB, Canada
01.2024

High School Diploma -

Central High
Oshawa, ON, Canada
01.2003

Skills

  • Results-oriented
  • Strong problem solver
  • Flexibility
  • Dedicated team player
  • Meticulous attention to detail
  • Self-directed
  • Resourceful
  • Time management
  • Ethics
  • Customer Service
  • Customer Complaint Resolution
  • Positive and professional

Certification

  • CPR Redcross- 2023
  • NVCIS- 2023
  • ASSIST - 2023
  • Background check-2024
  • Vulnerable sector check- 2024

Timeline

Addiction Counselor/Social Worker Intern

CDI College
02.2023 - 02.2024

Cheap- Ezz Collision
05.2020 - 01.2023

Appointment Coordinator Supervisor

NorthStar Ford
06.2012 - 02.2020

ACSW -

CDI College

High School Diploma -

Central High

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Shanna English