Shann Kelston
Red Deer,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
27
27
years of professional experience
Work History
Casual Administration Assistant
Alberta Health Services
08.2022 - Current
- In August 2022, I returned to the Red Deer Hospital as a Casual and worked in the Outpatient Rehabilitation Department, Cancer Centre and Rehabilitation & Restorative Care Intake-Central Zone.
- In November 7, 2022 when Connect Care Launched I worked on these units learning their processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Booking Clients for appointments for several different disciplines.
Laborer
Stigma Grow
03.2022 - 07.2022
- Worked alongside team to accomplish work goals according to schedule.
- Worked with cannabis, alcohols(organic solvents), and fine dust.
- Maintained the highest level of cleanliness and sterility inside the production area and facility including routine cleaning and sterilization of equipment and infrastructure.
- Loaded, unloaded and moved material to and from storage and production areas.
Part-Time Key Holder
Pet Value
11.2021 - 03.2022
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Promoted business' development by building and maintaining relationships with new clients.
Administrative Assistant-Outpatient Rehabilitation
Red Deer Regional Hospital -AHS
10.2009 - 10.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used Meditec, Outlook and Microsoft Word.
Clerk III-Education Resources
Red Deer Regional Hospital -DTHR
03.2004 - 10.2009
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Registered Nurse and Doctors for their updates on course with their inquiries and concerns.
Psychiatric Aide
Alberta Hospital Ponoka-DTHR
09.1995 - 03.2004
- Led patient or group recreational activities for enhanced patient outcomes.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Promoted health and wellness in psychiatric patients through caring emotional support and encouragement.
- Treated clients and families with respect and dignity.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Education
Associate of Arts - Secretarial Studies And Office Administration
Lakeland College
Wainwright, AB06.1982
High School Diploma -
Drumheller Composite High School
Drumheller, AB06.1979
Skills
- Active Listening
- Data Entry
- Teambuilding
- Flexible and Adaptable
- Excellent Communication
- Clerical Support
Timeline
Casual Administration Assistant
Alberta Health Services
08.2022 - Current
Laborer
Stigma Grow
03.2022 - 07.2022
Part-Time Key Holder
Pet Value
11.2021 - 03.2022
Administrative Assistant-Outpatient Rehabilitation
Red Deer Regional Hospital -AHS
10.2009 - 10.2021
Clerk III-Education Resources
Red Deer Regional Hospital -DTHR
03.2004 - 10.2009
Psychiatric Aide
Alberta Hospital Ponoka-DTHR
09.1995 - 03.2004
Associate of Arts - Secretarial Studies And Office Administration
Lakeland College
High School Diploma -
Drumheller Composite High School
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