Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Languages
Shanmuga Vadivu Vadivu

Shanmuga Vadivu Vadivu

815 4th Ave SW CALGARY,Alberta

Summary

Result-oriented and hardworking banking professional with 11 years of extensive experience in Retail branch banking, including Sales, Customer service, Banking operations, and Audit compliance. Effective leader with great analytical skills, accustomed to working in a team, and excellent communication skills. Always committed to continuous learning and growth within the organization.

Overview

11
11
years of professional experience

Work History

Deputy Branch Manager

ICICI Bank Ltd
03.2023 - 10.2023
  • Responsible for administration and efficient daily operation of full service branch including lending, product sales, customer service and security in accordance with Banks objectives.
  • Monitor productivity and revenue generation of Value Bankers (VBs) and provide motivation and guidance to enhance their contributions by 10% for each quarter of financial year.
  • Monitor branch sales targets and strategize to acquire new accounts and expand existing accounts by 20 % offering various financial products and services to customer
  • Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to 30% overall growth of branch.
  • Developed and executed marketing plans for product promotion, resulting in increase in sales revenue.
  • Complied with established internal controls and policies.
  • Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
  • Increased customer satisfaction with personalized service strategies and superior problem-solving skills. Upgraded 65% of customers to digital banking.

Branch Operations Manager

HDFC BANK LTD
06.2012 - 02.2023
  • Responsible for managing branch profitability by increasing it by 20%, ensuring high-quality service, managing customer relationships, operations, and risk.
  • Developing strategies to achieve ambitious Annual targets by 15% growth across products through effective sales strategies, cross-selling of banking products and services
  • Maintained branch reports and improved branch efficiency by streamlining operations and implementing new processes.
  • Collaborated with branch team members to achieve monthly sales targets by 5% each month and improve overall performance.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers resulted in 30 % Branch Book Size
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships with customers
  • Monitored customer accounts to detect irregularities or suspicious activity.

Education

MBA - Finance And Marketing

Sona College of Technology, Salem INDIA
05.2012

GPA - 8.6/10

Skills

  • Customer Service
  • Cash Handling
  • Excellent Communication
  • Technical Skills
  • Problem-solving abilities
  • Branch Operations Management

Accomplishments

  • Led the Branch with more than 25 % incremental sales per year.
  • Successfully opened 10 Current accounts and 15 Savings account per month and was recognized for the same
  • Received two STAR Award” for exemplary performance and recognition for handling the largest account in the company.
  • Improved customer satisfaction and reduced customer complaints by 30%.
  • Achieved Sales target of Third party products like Life Insurance and Mutual Funds by 105 % in only two Quarters
  • Repeatedly received recognition from superiors for excellence in service.
  • Organized special events at branch location, resulting in 20% increase in number of customers in new location.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Supervised team of 5 staff members and contributed to their growth and progress

Timeline

Deputy Branch Manager - ICICI Bank Ltd
03.2023 - 10.2023
Branch Operations Manager - HDFC BANK LTD
06.2012 - 02.2023
Sona College of Technology - MBA, Finance And Marketing

Languages

English
Full Professional
Tamil
Native or Bilingual
Telugu
Full Professional

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Shanmuga Vadivu Vadivu