Shanmugapriya Gopalakrishnan

Statestreet -DME/RDR/SMF & FX

Handled L2customer tickets related to trade flow messages,customer discrepancy.

In addition to the weekly health checks and downtime maintenance activities, I had also carried out a few routine tasks like new client setup, clearing invalid OMS stucks, FO/BO alerts, biweekly status reports, and ad-hoc report requests.

•Handled monthly deployments from creating change requests, bringing the services up and down, coordinating among dev/internal and business teams checking for the output in db, and doing health

checks post-deployment.

•Was a part of the disaster recovery activity and also handled client calls

NIC Project

•Handled L3 customer tickets related to sundry

debtors/sundry creditors/GSTR1 GSRT3B taxable value difference/petty cash. All of these required analyzing bulk data

•Have worked on applying receipts to bulk

transactions

•Have loaded sundry debtors and sundry creditors data for all the branches in batches as data wasn't loaded for the last 5 years.

•Have created concurrent program &made a modifications to the existing package for applying receipt to bulk transactions.

Was working on a horizontal platform across Oracle related projects

Citi Project

•Responsible for the operational readiness of the

project portfolios across NAM Digital Technology,

SDLC adherence and ownership of all the artifacts /

deliverables.

•Worked as ITPM where I coordinated with

stakeholders , to get things done on time

.

Planview Project -MSI

•Coordinated with business users in which the multiple

orders placed by them were progressed (downstreaming

to multiple systems according to

process, progressing

them to shipment until order

closure in OMS) from IT-OM end.

Replatform Project -MSI

•Tested all the Oracle EBS forms (Order

Management ,Configurator& Finance )

•Performed E2E testing of all the interfaces -OMAR application

Entered and progressed multiple orders as per the

test case requirement /Documented the same

•Performed minor code related changes related to ftp -sftp conversion in all the existing packages.

•Client interactions and weekly status reporting to

business SPOC

•Involved in pre cut over& deployment activities

•Hands-on experience in analyzing PLSQL packages,

procedures, functions, framing SQL queries and working on oracle forms

Greenfield Project-MSI

•Handled L1.5 & L2 customer tickets, change requests, data

fixes and client calls .Raised SR.Analyzedpackages

•Framed queries for fetching adhoc reports

•Had been into month end activities ,weekend activities and maintenance activities

(pre downtime &post downtime validations)

•Given KT to colleagues and prepared understanding

docs