SHANMUGA BHARATH
Toronto,ON
Summary
Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Tata Consultancy Services
04.2022 - 04.2024
- Collaborated with business and operations teams to define and refine KPIs, resulting in a 22% improvement in decision-making accuracy. Translated business needs into measurable performance indicators supporting cross-functional alignment.
- Automated critical reporting workflows using Power BI, improving data reliability and cutting report delivery time by 60%. Reduced manual intervention through dynamic dashboards and scheduled refresh capabilities.
- Collected, validated, and documented requirements from booking, loyalty, and revenue systems. Aligned requirements with ETL teams to streamline data integration into centralized reporting pipelines.
- Worked closely with developers and QA to support sprint planning, backlog grooming, testing, and release activities. Ensured sprint goals were met consistently and aligned with stakeholder expectations.
- Generated predictive insights on booking trends using historical data analysis. Helped improve route-level profitability projections by 18% through advanced forecasting models.
- Led the migration of executive dashboards from Quick Sense to Power BI. Enhanced stakeholder experience with a 45% improvement in load time and data clarity.
- Facilitated Agile ceremonies across multi-vendor development teams. Maintained sprint velocity and achieved 98% delivery compliance through structured planning and retrospectives.
- Conducted real-time behavioral analysis of customer segments and provided enhancement recommendations. Improved customer engagement metrics by 14% through targeted feature refinements.
Business Analyst & Business Operations
Infosys Ltd.
07.2018 - 03.2022
- Conducted stakeholder analysis and translated complex business requirements into functional and non-functional specifications. Facilitated cross-team understanding to ensure smooth implementation of process improvements.
- Led the successful deployment of a modern HR directory system at Novartis. Improved request handling efficiency by 30% through streamlined access and workflows.
- Used SQL to analyze HR, communication, and compliance data across multiple departments. Reduced reporting inconsistencies by 35% and enhanced data-driven decision-making.
- Managed ServiceNow workflows and coordinated change request processes. Achieved a 25% reduction in turnaround time for incident resolution and escalations.
- Designed and launched internal training platforms for business users. Achieved 90% adoption within 60 days through structured content and stakeholder engagement.
- Spearheaded KPI dashboard rollouts in Legal and Communications functions. Enhanced executive visibility and transparency in performance reporting.
- Delivered data insights to leadership using Power BI and Excel-based reporting. Influenced revenue-focused decisions, resulting in a 23% improvement in strategic impact.
Education
Reporting System and Database Development
Conestoga College
08.2025
IT Project Management
Conestoga College
12.2024
Bachelor of Arts - Computer Applications Development
SRM University
04.2018
Skills
- Proficient in web development languages
- Database management: MySQL, PostgreSQL, Oracle
- TOOLS: Pentaho, Power BI, Tableau, Qlik Sense, SAP, CRM, ServiceNow, JIRA, Trello, SaaS, MS Office Suite, MS Visio
- Spring and Hibernate expertise
- METHODOLOGIES: Agile Scrum Master, Waterfall Project Management, SDLC
- OTHERS: SQL Workbench, Excel, Miro, MS Project
Certification
- Lean Six Sigma – Green Belt
- PMP Certified
- PL-300 Microsoft Power BI Analyst
- Certified ScrumMaster
Timeline
Business Analyst
Tata Consultancy Services
04.2022 - 04.2024
Business Analyst & Business Operations
Infosys Ltd.
07.2018 - 03.2022
IT Project Management
Conestoga College
Reporting System and Database Development
Conestoga College
Bachelor of Arts - Computer Applications Development
SRM University
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